What are the responsibilities and job description for the Patient Experience Specialist position at Fisher Titus?
GENERAL SUMMARY
The Patient Experience Specialist provides supportive advocacy to patients and their families as part of the interdisciplinary healthcare teams' efforts to continuously improve the care experience. Works with all staff and physicians to address concerns and grievances, support positive patient experience and assist with developing a plan that supports the patients throughout the continuum of care.
ESSENTIAL FUNCTIONS
Rounds on patients to identify and manage customer service concerns and expectations.
Receives patient experience concerns and grievances directly from patients and families as well as from staff throughout the organization, provides communication and follow up per policy. Facilitates weekly grievance meeting with appointed members.
Pulls weekly comments from Press Ganey and forwards them to the appropriate departments and staff for awareness and follow up as needed.
Acts in a collaborative fashion with other disciplines and services in the association in order to provide an exceptional patient experience throughout the continuum of care.
Advocates for patients and families by offering support to those who feel they are not being heard and to ensure they are taken seriously and that their rights are respected.
Other duties as assigned.
About Fisher-Titus
Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. In addition, Fisher-Titus’ employed physicians offer a variety of primary and specialty care services including behavioral health, digestive health, endocrinology, family medicine, general surgery, heart and vascular, internal medicine, occupational health, pediatrics, pulmonary, sleep medicine, spine surgery, urology, and women’s health. Along with the medical center, a 99-bed acute care hospital, Fisher-Titus health system includes Norwalk Memorial Home, a 69-bed skilled nursing facility; Carriage House, a 48-unit assisted living facility; a Home Health Center; and emergency transport through North Central EMS. To learn more, visit fishertitus.org.
Fisher-Titus offers industry competitive benefits including: Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
Shift differential, weekend bonus pay available and more offered for night shift positions.
Education
Required- High School or better in General
Salary : $30,200 - $38,200