Freight Forwarder

Position: Transfer Operator_ Freight Forwarding staff
Contract Duration: 1 Year
Work Address: 3033 W. President George Bush, Plano, TX 75075 (Onsite)

Job Function/Description:

• Follow SOP and Work Instructions, update as needed, and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Booking, Tracking, and Tracing of import & export Cargo (FCL/LCL/CONSOL/AIR/RAIL)
• Customer Service including all happenings from booking to cargo delivery in a timely manner
• Daily liaison with customers, carriers, and internal staff
• Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
• Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
• Recommend when needed changes in current processes
• Reporting as needed (Service failure report, claim/damage report, colume, P&L, others as needed)
• Accuracy of data entry into Cello and other systems as needed
• Monitor trends and report changes to Management for action

Qualifications:

• Education: College preferred
• 2-3 years in FTL/LTL Transportation dispatching or operations or Ocean/Drayage/Freight Forwarder
• Experience with NAFTA/USMCA cross border transportation preferred.
• Proficient in Microsoft Office application Excel/Powerpoint/Word/Outlook
• Excellent written and oral skills (English) Bi-lingual candidates encouraged to apply (English/Korean, English/Spanish)
• Able to engage and work directly with customers
• Solutions minded
• Highly Self Motivated and minimal supervision needed
• Organized and detail oriented
• Handle high pressure and fast pace operations as needed
• Strong work ethic
• Open to learning other modes of transportation as needed
• Warehouse and/or manufacturing knowledge helpful

Job Type: Contract

Pay: $22.00 - $24.00 per hour

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• Logistics: 4 years (Preferred)
• FTL/LTL Transportation dispatching: 3 years (Preferred)
• Ocean/Drayage/Freight Forwarder: 3 years (Preferred)

Work Location: One location