Guest Relations Concierge

Employment Type: Full time Shift: Day Shift Description: High level of interpersonal skills via utilization of emotional intelligence for effective communication with patients, customers, staff, and prospective clients of the organization. Receive and handle all incoming phone calls, providing accurate information to callers in line with HIPAA compliance; as well as relaying messages and transferring callers to appropriate personnel, patients, and/or visitors. Ability to multi-task responding to multiple phone lines and greeting visitors entering the organization; as well as escorting new visitors guiding to various destinations in organization. Handling of individuals presenting with complaints in a professional and courteous manner by navigating those customers through the appropriate channels to address their concerns, including but not limited to offering Guest Relations Management contact information, utilizing the chain of command to address situations of more urgent necessity, etc. Computer and IT Savvy with easy adaptability to changes in software and/or functions of various operating systems. Maintaining Main Lobby conditions to assure aesthetics are in line with organization expectations. Effective communication with management keeping key personnel informed of pertinent information. Personal hygiene and appearance maintained to reflect the expectations of Guest Relations associates interacting with various customers of the organization, inclusive of uniform requirements. Participate in all mandatory education and competencies; as well as meetings or events where Guest Relations Associates' attendance is required. Innovative mindset utilizing creative methods of addressing initiatives of cost containment procedures that benefit the organization’s People-Centered 2020 strategic focus of effective stewardship. Performs other duties as requested by management within job scope. Minimum Requirements: High school diploma or equivalent is required. Excellent organizational skills are required. Able to maneuver or type on the keyboard for work purposes. Ability to operate miscellaneous office equipment is necessary. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org. You can also follow @TrinityHealthMI on Twitter.

Salary : $18 - $25