What are the responsibilities and job description for the Bilingual Front Desk Receptionist position at FLAG Solutions?
Shin Imaging Center, a Rezolut Company, is looking for YOU to join our team!
Who is Rezolut & Shin Imaging?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes.
Shin Imaging provides a full range of diagnostic imaging services to meet the needs of all patients and referring physicians and utilizes cutting-edge technology to provide the best imaging possible.
Position Summary:
Under the direction of the Lead Clerical, the primary responsibilities of the Front Desk /Scheduler and Registration staff are to greet clients, assist visitors with their needs, perform patient registration, schedule appointments by interfacing with referring physician offices, patients, and patients’ family members, monitor patient flow, and provide excellent customer service.
*Must be bilingual in Spanish or Korean or Chinese*
Essential Functions of a Front Desk Receptionist
- Greets customers in a polite and prompt manner.
- Kindly and patiently assists clients by answering their questions and helping with their requests.
- Ensures necessary information/scripts/paperwork are in order prior to patients’ arrival.
- Accurately completes the registration process, enters patient information in the RIS and verifies discrepancies in patient information with patients, clinics or insurance companies as needed.
- Reviews or completes exam questionnaires with patient as required.
- Scans appropriate information to patient chart in RIS.
- Check patients in and out, collect payments, and fill out paperwork.
- Anticipates and provides assistance to accommodate patients having difficulty ambulating and completing forms.
- Creates detailed notes in patient chart in RIS documenting pertinent information.
- Maintains patient confidentiality.
- Customer service experience, handling money, and attention to detail highly preferred.
Preferred Education and Experience
- High school or equivalent
- Customer service: 1 year
- Medical terminology: 1 year
- Computer skills: 1 year
- High proficiency of PC systems, tools, and applications (knowledge of word processing software, internet software, RIS, and PACS)
What We Offer
- Health, Dental, & Vision Insurance
- 401(k)
- Basic Life/AD&D
- Disability Insurance
- Paid Time Off
- Employee Assistance Program
Position Type/Expected Hours of Work
- Part-Time
- Saturday and Sunday, 4:00 pm - 9:00 pm
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
