Referral Specialist

Company Overview

Flagstaff Surgical Associates is a busy medical office clinic with multiple physicians and several mid-level providers. FSA offers General Surgery, Urological, Ear, Nose & Throat, Audiology and Allergy care to patients across Northern Arizona. FSA prides itself on compassionate patient care and quality healthcare treatment.

Position Overview

The Referrals Specialist position is responsible for providing phone and administrative support to the pertinent clinic.

Primary Responsibilities

• Incoming Referrals: receive, create chart, verify patient demographics, call to schedule
• Insurance: verify insurance eligibility and benefits, verify if a referral is required, note billing alerts with pertinent information
• Phones: answer incoming calls, check voicemails daily, return clinic voicemails in a timely manner, take patient messages
• Faxes: check faxes in the morning and forward to appropriate chart or employee for review
• Chart Prep: prep charts for assigned providers at least a week out. Check daily for add-ons, note chart with billing alerts, reschedule, if necessary, notify back office, and verify insurance, update demographics.
• Ensure all patient records are accurate, complete, compliant, and current.
• Additional tasks may be added as needed and assigned by management

Knowledge, Skills, and Abilities

• Working knowledge of insurances and medical terminology
• Strong communication skills for interaction with physicians, staff, and patients
• Ability to write business and patient correspondence
• Ability to effectively present information and respond to questions from patients
• Ability to follow direction
• Proficient computer skills, including working knowledge of Microsoft Office, e-mail systems, EHR and other web-based programs
• Ability to handle multiple tasks simultaneously

Job Type: Full-time

Pay: $18.00 - $20.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off

Weekly day range:

• Monday to Friday
• No weekends

Experience:

• Insurance verification: 1 year (Required)

Ability to Relocate:

• Flagstaff, AZ 86001: Relocate before starting work (Required)

Work Location: In person