Assistant Branch Manager

Position Title Assistant Branch Manager Location Highland Rd (Howell, MI) Job Summary The Assistant Branch Manager (ABM) assists and supports the manager in leading the branch team to meet and exceed performance targets, ensuring operational excellence, and providing an exceptional customer experience. The Assistant Manager assumes responsibility in the branch manager’s absence, and plays a key role in building and retaining customer relationships. The Assistant Manager is also responsible for helping customers by discovering financial needs, processing transactions resolving customer issues, opening new accounts and offering convenience services. Position is responsible for being a role model for Flagstar Bank’s customer-centric culture, while embracing diversity and maintaining ethics and integrity. Job Responsibilities: Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. The Sr. Assistant Branch Manager maintains strong knowledge of bank products and services, and ensure the customer's needs are met by partnering with the appropriate specialist (MLO and FC) to serve the customer's mortgage and investment needs. Conduct behaviors to meet with more customers such as proactive outbound calling and generating referrals. This may include participation in 'Call Nights'. Customer relations/satisfaction: Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts. Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction. Coaching: Promote and model the Flagstar values. Required to assist branch manager to coach and develop team. Assist with sales coaching by observing the branch team from the perspective of the customer. Coach team members on the proper execution of the sales formula and priority work while modeling the desired behaviors. Operations: Assist branch manager in maintaining operational soundness for the branch and adhering to bank and regulatory guidelines. May include balancing cash drawers at the end of each shift, processing CTR reports and transactions, opening and closing procedures of the branch, ATM and vault balancing, opening and closing procedures of the branch, etc. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems. Ensure operational efficiency and accuracy as it relates to all policies, procedures, compliance, origination, corporate audits, fee schedules, work schedules, and the overall branch operation. Community involvement/CRA: Remain involved in the community as appropriate and assist branch manager with community events, etc. Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements: 1 year retail branch operations and sales experience with knowledge of bank services and products. 1 year recent experience in retail branch banking leading, managing, motivating and developing a team to meet & exceed assigned goals within results driven environment NMLS Registration preferred Life, Health, Series 6/63 preferred HS Diploma, GED or Foreign Equivalent Bachelor’s Degree Preferred (Business or other related major) Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction Demonstrated effectiveness in managing operational requirements and procedures in a Retail Bank Desire and willingness to call on prospects and existing clients for sales opportunities. Proven sales execution. Proven record of developing and coaching high performance sales and service teams. Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values. Strong listening, verbal and written communication skills Demonstrated ability to work well in a team environment Demonstrated ability to follow company policies, guidelines and procedures Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values. Strong attention to detail and ability to multi-task Demonstrated ability to maintain confidentiality using tact and diplomacy Maintain professional dress attire and demeanor Ability to work branch hours, including weekends and some evenings Proven ability to deliver results Ability to inspire others and to work with employees at all levels Who We Are New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The Company is headquartered in Hicksville, New York with regional headquarters in Troy, Michigan. Proforma, at September 30, 2022, the Company had $88.4 billion of assets, $66.0 billion of loans, deposits of $58.3 billion, and total stockholders’ equity of $9.3 billion. Flagstar Bank, N.A. operates 395 branches across nine states, including strong footholds in the Northeast and Midwest and exposure to high growth markets in the Southeast and West Coast. Through its Flagstar Mortgage division, the Company operates nationally through 81 retail home lending offices and a wholesale network of approximately 3,000 third-party mortgage originators. Our History New York Community Bancorp, Inc., through its subsidiary bank, Flagstar Bank, N.A., has deep roots in two major markets; the Northeast, specifically, New York City and in Michigan. The Company was founded in 1859 as the Queens County Savings Bank, and was the first savings bank chartered by the state of New York in the New York City Borough of Queens. The Company went public in 1993 and has grown organically and through a series of accretive mergers and acquisitions, culminating in its recent acquisition of Flagstar Bancorp, Inc., which closed on December 1, 2022. Flagstar Bank’s origins date back to 1987 in Bloomfield Hills, Michigan when it was known as First Security Savings Bank. It was chartered as a federal savings bank in 1987 and adopted the Flagstar name in 1996, reflecting a series of acquisitions of its own. Flagstar has a retail presence in four Mid-western states and in California, while its mortgage division conducts business nationally. What We Do New York Community Bancorp, Inc. has market-leading positions in several national businesses, including multi-family lending, mortgage origination and servicing, and warehouse lending. The Company is the second-largest multi-family portfolio lender in the country and the leading multi-family portfolio lender in the New York City market area, where it specializes in rent-regulated, non-luxury apartment buildings. Flagstar Mortgage is the 7th largest bank originator of residential mortgages for the 12-months ending September 30, 2022, while we are the industry’s 5th largest sub-servicer of mortgage loans nationwide, servicing 1.4 million accounts with $360 billion in unpaid principal balances. Additionally, the Company is the 2nd largest mortgage warehouse lender nationally based on total commitments. For more information: flagstar.com/eeoc Member FDIC/Equal Housing Lender

Salary : $88 - $360