Position Title
Telecommunications Administrator
Location
Headquarters-Troy, MI
Job Summary
This position is responsible for the configuration, deployment, support, administration, monitoring and analysis of telecommunications systems and infrastructure supporting voice network services, voice telecommunications systems, software, and vendor performance related to voice communications systems and voice network services.
Areas of responsibility include call center support, performance monitoring and reporting, operations management with vendors, local and remote hardware / software installations, system support and troubleshooting, upgrades, capacity planning, project management and coordination, disaster-recovery planning, and administration of dial plan.
Responsible for successfully operating and maintaining company's voice communications systems and networked services at peak efficiency with minimal disruption.
Job Responsibilities :
Perform system administration on enterprise telecommunications systems, including Cisco Unified Communications Manager, Cisco Unity voicemail, Cisco Presence, Cisco Unified Contact Center Enterprise, Noble Systems.
Provide end user support by resolving telecommunications move / add / change requests and trouble tickets within established service levels, using ServiceNow as the management tool.
Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing.
Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network.
Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements :
Last updated : 2024-03-04
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