Client Services Representative

The Client Services Representative will manage remote client support by managing inbound calls and emails while providing excellent customer service. The individual will be responsible for answering and resolving basic product operational support questions received from our customers, as well as processing part orders and dispatching technicians.  The position will be client facing, supporting products remotely with a need for excellent customer service

About You / What We’re Looking For: A candidate will be successful in this role if they have a technical and inquisitive nature, strong sense of teamwork, and a desire to help resolve problems.  This person is customer-service oriented with a strong sense of urgency, and is comfortable in a fast-paced environment.  A successful Client Services Representative possesses strong documentation and soft skills, and is comfortable switching gears and operating within multiple systems.

• 1 years of customer service experience; experience in dispatch and order processing a plus.
• Communicate at multiple levels both internally and externally
• Technical understanding and aptitude
• Documentation skills
• Decision making and time management
• Experience in Support ticketing software
• Ability to use a personal computer.  Proficiency with Microsoft Office and Google Workspace applications
• Ability to read, write, speak and understand the English language in a business environment.
• Strong organization/communication skills
• Reliability, Accountability, Responsibility, and a team player

• Keyboarding/Writing/Clicking/Working with fingers –  >67% of the time
• Sitting – >67% of the time
• Standing/Walking  – 1-33% of the time
• Pushing/Pulling  –  Not Applicable
• Lifting/Carrying – Not Applicable
• Vision – Near/Far – Good near vision required for working on the computer
• Hearing – Position requires ability to hear oral information
• Talking – Position requires oral communication 

Join us in making a difference as we build our future.  FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.