We’re Flaxen Mix – a remote IT and digital support company that works alongside your business to provide extended customer assistance with expertly tracked results. Regain confidence, eliminate complaints – and grow your business with advanced communication to customers.
Job Description
We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
IT Support duties and responsibilities
Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Generating sign ins for new hires during the onboarding process
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
Qualifications
High-level knowledge of commonly used software, hardware and applications
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Additional Information
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Apply now!
Salary.com Estimation for IT Support in Orlando, FL
$50,702 to $64,865
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