What are the responsibilities and job description for the Customer Service Lead position at Fleet Farm?
Do you enjoy serving customers, mentoring others, and enacting processes to ensure customers are receiving the best possible customer service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!
The Customer Service Team Lead is responsible for overseeing Front End floor operations including all Customer Service, Cashier activities, cart retrieval and front-end housekeeping.
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Education/Experience:
- High School Diploma or GED or equivalent experience required.
- 2 years of retail management or supervisory experience preferred.
- Proven ability to lead, coach and build relationships in an environment of fast change.
- Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
- Demonstrated ability to act decisively in implementing solutions.
- Demonstrated ability to multi-task; ability to respond flexibly in quickly changing environment.
- Be comfortable speaking and conducting training.
- Ability to work a flexible schedule to meet the needs of the business including early mornings, nights, weekends and holidays is required.
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