Customer Care Coordinator/Accounts Receivable Specialist

We currently are looking for a Customer Care Coordinator/Accounts Receivable Specialist who will be responsible for providing excellent customer service and assisting customers from start to finish. The ideal candidate will have a strong background in Accounts Receivable, Collections and working in ERP/CRM systems. Must have excellent attention to detail, be able to problem solve and multitask. We offer a full benefit packet from the time you start which is listed below.

Duties & Responsibilities:

• Contributes to customer retention by strengthening relationships through account management and maintenance.
• Provides account support for over 50 customer accounts at a time from start to finish of the project.
• Serves customers by responding to requests, tracking customer service encounters, resolving complaints, and maintaining quality service.
• Documents all customer interactions, complaints, payment history, follow up calls etc. in CRM/ERP system.
• Maintain customer service database,
• Completes conversion mailings by coordinating requirements and developing plans.
• Provides information by collecting, analyzing, and summarizing data, and responding to requests.
• Work with mortgage companies, agents and adjusters as needed.
• Maintains quality service by monitoring standards and advising supervisor of potential problems.
• Contacts prospective clients and maintains regular communication with existing accounts.
• Prepares reports, bids, and contracts by collecting and analyzing information.
• Employs research and data-gathering skills to prepares pricing models, proposals, and presentations.
• Monitor market trends and adjust sales efforts accordingly
• Handles various billing functions, including accounts receivable and collections
• Communicates and resolves with all necessary parties on outstanding projects and money collections.
• Primary back-up for the phones
• Collection Calls and letters
• Contacts prospective clients and maintains regular communication with existing accounts.
• Filing property liens on unpaid balances
• Qualifications & Requirements:
• Experience in customer service
• Experience in accounts receivable and collections
• Must be able to multitask and Problem solve
• Excellent oral and written communication skills
• Able to work within a team or independently
• Thrive in a fast paced, dynamic environment
• Excellent computer skills preferable ERP/CRM systems

Salary: $22.00-$24.00 plus overtime

Hours: M-F 8:30a to 5pm

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• HSA/FSA
• Life insurance
• Paid sick time.
• Paid vacation time
• Paid Holidays
• Short/Long Term
• Weekly pay