Crew Accommodations Agent

SummaryThe Hotel & Travel Consultant at FLEETCOR is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline client, Republic. The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. In addition, the Hotel & Travel Consultant will liaise with other departments to ensure a swift and consistent resolution.The schedule will be shift work: 5 days on, 3 days offQualificationsTo perform the job successfully, the individual should demonstrate the following:Passionate about customer service and must have relevant work experience in either travel industry (hotels/airline/travel agency)Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitudeEffective communication skills and great listening skillsCommitment to continuous improvements, changes and willingness to learnSelf-motivated and able to work both on its own and as part of a team, under Supervisor guidanceExcellent negotiation skills using different channels and methods of communications (phone / Email)Excellent interpersonal and client relationship skillsAbility to work in a service desk environmentPowerful verbal and written communication skills (English)Ability to handle multiple tasks, priorities under pressure and challenging interactions in a high-volume, fast-paced, and target-based environmentAbility to follow complex and dynamic Standard Operating Procedures (SOPs)Ability to manage and provide feedback to all types of individualsProficient with Microsoft Office (Word, Excel, Outlook)Hours of Work: you will be required to work a basic 48 hours per week on a varying day and night shift rotation, as determined by the staffing and pattern of work published in the local staffing roster. This will include the requirement to work nights, weekends and public holidays according to the roster of work needed to meet the requirements of the businessRequirementsHigh School Diploma or higher qualification is required with one years' experience of hotel/travel industry experience is necessaryFluent in English and SpanishProficiency in Microsoft Outlook, Word, Excel, and PowerPointAdditional RequirementsThis is a shift job, shift patterns 5 days on, 3 days off

Salary : $2 - $200