Hotel Distribution Specialist

CLC Lodging, a FLEETCOR company, is America's workforce lodging leader, leveraging $1 billion in purchasing power to save travel programs over $400 million each year on hotel stays. For more than 40 years, CLC Lodging has helped companies optimize return on their travel investment and continues to streamline lodging management today.
A comprehensive lodging solution for every business travel program - built to scale as you do. CLC dramatically streamlines lodging programs to save you time and money at every step - from reservations to reporting and reconciliation.
Job Summary
The Electronic Distribution Specialist is responsible for growing and maintaining the electronic distribution of the CLC Network of hotels. He or she must have excellent written and oral communication skills, be detail-oriented, self-motivated and able to work in a fast-paced, changing environment. The Electronic Distribution Specialist must have strong customer-service skills, a working knowledge of Microsoft Office, as well as an inquisitive attitude and ability to learn proprietary software. Daily responsibilities will include researching, identifying, resolving, and escalating errors and defects impacting connectivity as well as updating and maintaining hotel set up and mapping. Strong, regular communication with hotel partners and chain contacts will be essential for success in the role.
Responsibilities

• Grow and maintain the electronic distribution of the CLC network through directory management and on-going hotel updates
• Complete audits and cleanup initiatives to maintain accuracy of the CLC network
• Maintain necessary electronic files and records
• Establish and build rapport with chain contacts and hotel partners to increase the number of opted-in hotels
• Make phone calls and/or send emails to hotels regarding connectivity status
• Research, identify, communicate, and resolve issues impacting connectivity
• Troubleshoot internal and external issues impacting connectivity
• Perform test reservations, record, and analyze results to identify source of errors
• Coordinate with connectivity partners to resolve issues
• Communicate with management and IT team identified defects impacting connectivity
• Perform other duties as assigned by the Electronic Distribution Manager and/or Vice President of Lodging Connectivity

Qualifications

• Previous experience in hospitality,
• Experience with Derbysoft and/or GDS highly preferred
• Excellent written and oral communication skills
• Must be detail-oriented and self-motivated
• Excellent problem solving and critical thinking skills
• Demonstrated ability to learn and navigate multiple PC and web based applications
• Demonstrated ability with Microsoft Office applications, especially Outlook and Excel
• Works well with others
• Ability to work in fast-paced, changing environments
• Ability to identify, communicate and resolve issues effectively
• Demonstrates a high degree of initiative, responsibility, persistence, and ownership

Performance Standards

• Adhere to all FLT Procedures and Processes
• Provide consistent accuracy and service with minimal errors
• Deliver weekly summary of completed assignments and tasks to manager for performance evaluation
• Attend regular 1-1 meetings with manager to discuss obstacles, issues, and upcoming tasks

About the Company
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.4B Annual Revenue
• 600,000 Directly Served Business Clients
• 2.6B Transactions per Year
• 8,400 Employees

(as of December 31, 2020)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
Our Values
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Job Type: Full-time