Neogations Team Lead

Negotiations Team Lead   FLEETCOR is currently looking to hire a Negotiations Team Lead, within our Lodging division. This position falls under our CLC Lodging line of business and is located in Lexington, KY. The Team Lead will lead and manage the daily activities of the managed Negotiations Team. The Negotiations Team Lead, will assist in managing employee productivity, team volume and needs, trends, conducting adherence and compliance to negotiation policies.  They will also oversee the team negotiator request manager for urgent needs, client escalations and assuring proper follow up. Will be our main point of contact for project coordination as well.   How We Work As a NegotiationsTeam Lead, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:   Assigned workspace in Lexington, KY officeCompany Issued equipmentFormal, Hands on training Roles Responsibilities Include: Monitoring all interactions that affect client relationships: New Requests, Extensions, Issues, Modifications, and Client Email Distros. Resolving all client and hotel escalations regarding extensions, early departures or changes to a reservation. Conducting appropriate client communications as needed. Ensuring clients’ issues are addressed and resolved in a timely and effective manner. Promoting accuracy and quality in service by spot checking requests and reservations in relation to client guidelines and performing weekly audits. Ensuring staff achieves target metrics by coaching, developing and disciplining as well as training all new negotiation employees. Collaborating with Supervisors and Manager to ensure all staff are appropriately trained. Participating and/or coordinating projects, work groups and events within the team and across CLC. Assisting with overflow of work as needed. This is a working team lead position.  Monitoring work flow.   Required Qualifications Demonstrate ability to teach others, work in a team environment and deliver superior service. Demonstrate ability to develop, report, interpret and act on key metrics. Proven problem-solving skills, identifying root cause and solutions through a high level of critical thinking. Ability to thrive and excel in a fast-paced environment with changing priorities. Demonstrate a positive “can-do” attitude, self-motivated and committed to high workplace standards. Proven effective and professional oral and written communication skills with various levels of audience. Excellent interpersonal skills. Working knowledge of Microsoft Word, Excel, Outlook and the internet. Must be extremely detail oriented and organized. Prior experience as a subject matter expert for policies and procedures in the Call Center highly desired. Takes initiative, demonstrates personal responsibility and ownership and exemplifies what it means to provide the highest level of customer service.   Preferred Qualifications Excellent written and oral communication skills Previous experience in the hospitality or retail industries preferred Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership About CLC Lodging CLC Lodging, a FLEETCOR company, is America's workforce lodging leader, leveraging $1 billion in purchasing power to save travel programs over $400 million each year on hotel stays. For more than 40 years, CLC Lodging has helped companies optimize return on their travel investment and continues to streamline lodging management today. Find out more at CLClodging.com, and for the latest news, follow us on LinkedIn, Facebook, and Twitter. Qualifications & Skills Superior verbal and written communication skills; excellent interpersonal skills. A strong background in customer service. • Minimum three years supervisory and/or management experience in a call center or business environment. Associates degree or equivalent   Benefits & Perks $500 Hiring Incentive after 90 days $2,000 Referral Incentive Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.   FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:   Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions.   Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.comor following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency   #INDSS #LI-ONSITE #LI-SF1

Salary : $1 - $400