What are the responsibilities and job description for the Office Administrator position at Flex Professionals?
Job Description :
Under the direction of the Owner, the Office Administrator will support the owner and team members to provide a fabulous client experience and continuously improve the overall efficiency of the organization.
Responsibilities :
- Conduct internet and phone-call research to identify resources for seniors, and use it to develop educational flyers for clients and internal training documents.
- Make calls to clients to check in, share information, schedule meetings, etc.
- Answer and triage incoming phone calls; set up new clients, send onboarding information and schedule client meetings
- Provide support to team staff meetings and pull together scorecard, take notes, publish minutes, follow up on action items
- Call / email vendors for pricing, availability, capabilities, service offerings, etc.
- Oversee / execute mailings and email campaigns to target lists
- Triage issues with phones, printer, software etc.; call tech support if needed
- Order supplies as requested and maintain inventory of promotional material and gifts remaining within budget. Shop for and prepare gift bags and giveaways.
- Arrange catering for marketing presentations and assemble folders for presentations; order components as necessary
- Help plan and execute networking and community events
- Organize and file contracts, reports and other important documentation
Qualifications :
- Excellent written and oral communication skills with attention to detail and a succinct writing style
- Outstanding organizational, time management, and computer skills
- Self-starter, comfortable making observations and voicing opinions
- Inquisitive and able to research various topics
- Ability to anticipate what’s needed by the owner and team
- Self-directed and able to complete projects with limited supervision, while also comfortable asking questions when help or clarification is neede
- Genuine desire to help and support senior citizens and their families
- Strong work ethic, honest, kind, helpful, friendly, caring and professional
- Comfortable learning new software, including proprietary CRM
- Able to maintain confidentiality
- Highly flexible and able to change focus quickly as needed
- Proficient in Microsoft Office and with Google Docs, Sheets, Slides, Calendar, and Drive; Experience with any CRM preferred
- Preference for candidates who have past experience in a sales support role, or as an Executive Assistant, or Office Administrator.
- Background in social work, case management, nursing homes, assisted living, hospital discharge planning, hospice, home health, home care, Alzheimer's / dementia, and or real estate is preferred, but not required
FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills and experiences of its candidate network.
FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business need.
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