What are the responsibilities and job description for the Technical Assistance Associate I position at Flexential?
Job Description:
Flexential stands for something not often found in the world of IT transformation: the human touch. The best infrastructure solutions aren’t about infrastructure, they’re about people. With a mission to accelerate customer success through people and technology, we build trusted relationships and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.
Utilizing our people, values and reliable performance, Flexential is deeply invested in the success of our 4,200 customers, who trust us to deliver core data center solutions of collocation and connectivity, as well as cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 domestic and international markets and comprises 41 highly redundant and connectivity-rich data centers.
Investing in our people, we have an exciting opportunity for a Technical Assistance Associate I in the Dallas, TX area to join our team!
The Technical Assistance Associate I is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. Candidates to be considered for this role must have a solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. TAA's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
Responsibilities:
- Understanding and utilizing security software and tools.
- Customer service focus, as well as strict adherence to security compliance.
- Escalation of high level security events to proper authorities.
- Provide package handling by receiving packages, documenting deliveries.
- Badge creation, modification, and removal.
- Physical security monitoring and reporting.
- Flexential ticket reviewing and documenting.
- Research and troubleshooting access issues.
- Directing client traffic to designated areas.
- Aiding clients with customer service requests.
Qualifications:
- Customer Service
- Strong communication skills (oral and written)
- Must be computer proficient using Microsoft Office software, and other software products in use at Flexential
- Ability to work effectively in a dynamic and changing environment.
- Ability to analyze and identify issues negatively impacting customer environments.
- Desire to grow and learn new technologies.
- Self-motivation and ability to work with minimal supervision.
- Good decision making abilities a must.
Physical Requirements:
- Ability to climb ladders and work aloft
- Ability to work in cold temperature environments
- Ability to maneuver pallet jacks and lift heavy objects
- Ability to pull and install cabling
Criminal background investigation required. AA/EOE
Benefits of working at Flexential
Medical
Life and AD&D
Telehealth
Short Term and Long Term Disability
Dental
Leave of Absence
Vision
Unlimited Paid Time Off (PTO)
Health Savings Account (HSA)
Employee Assistance Program
Flexible Spending Accounts (FSA)
Wellness Program
401(k)
Rewards and Recognition Program
Benefits programs are subject to change at the company’s discretion
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