Senior Global Operations Associate

Deliver unmatched experiences to users

The opportunity: 

Brokerage Operations is critical to Flexport’s FTL success. The Brokerage Ops team is the bridge between the old way of connecting shippers to carriers (buy low, sell high through person to person interaction), and the new way (instantly matching the right truck for each shipment through technology). Brokerage Ops oversees the carrier acquisition process and is the face of Flexport to carriers. We have the ability to sell freight quickly and negotiate effectively, simultaneously introducing the technology that will help trucking companies streamline & scale their business. The team comprises people from diverse backgrounds and ways of thinking. We've had great people join us from logistics backgrounds, tech sales, NCAA coaching, military, operations, commodities trading, and plenty of others. We hire people who fit the attributes and values that we hold in high regard such as outcome ownership, hustle, humility, and great communication.

You are eager to lead at a fast paced company. You know how to lead in a meritocratic team environment - always bringing out the best in your team. Hitting goals and leveling up your team lights you up! You are a problem solver and a generalist who hugs the line between sales and ops. You are good at process improvement & negotiations. You can think strategically and can also roll up your sleeves.

You will:

• Manage carrier acquisition and allocation for a geographical marketplace of shipments
• Prioritize, price, and market shipments on a tight schedule
• Work directly with carriers to match shipments at the best rate to the market, being accountable for truck cost and on time performance
• Understand market trends, dynamics, and rates to effectively negotiate price with carriers
• Source, develop, and manage expectations for Carriers, providing industry best customer service
• Problem solve on the front lines of your marketplace for real-time shipments; coordinating customer shipment needs between external and internal teams
• Identify trends in data and analyze the root causes in order to recommend process improvements and/or product changes
• Troubleshoot logistical issues, and execute on contingencies based on circumstances
• Support new geographic, program, and freight expansion initiatives
• Understand, track, and communicate marketplace health
• Occasionally working outside your own marketplace depending on team priorities
• Provide support and guidance to internal operations and sales team members
• Assist teammates with escalated issues; mentor and train new team members
• Work holidays and weekends as needed

You should have:  

• Bachelor's degree (or 4 years in the military)
• 3 years of operations or client facing experience; preferably in transportation
• Great written and cross-functional communication skills
• Ability to self motivate, think creatively, problem solve and manage multiple tasks and deliver results in a collaborative, start-up environment with changing requirements and priorities.
• Ability to make informed decisions using data
• Experience in Excel, SQL, or startup/tech is a plus
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.