Salary Resume Critique Job Openings

Quality Assurance

FLEXSHOPPER LLC
BOCA RATON, FL Other
POSTED ON 4/14/2024

Job Details

Job Location:    Boca Raton - BOCA RATON, FL
Position Type:    Full Time
Education Level:    2 Year Degree
Salary Range:    $18.00 - $21.00
Travel Percentage:    None
Job Shift:    Any
Job Category:    Customer Service

Description

Responsibilities

  • To support FlexShopper standards and establish goals for the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphere
  • The Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions.
  • Help assist in reaching a goal of 700 -1000 or more calls scanned and documented on a monthly basis.
  • This goal is achieved by examining and coaching agents from different areas within Customer Care, Collections and Order Management.
  • Assist with the development, execute Quality Assurance training, and orient new staff members with departmental goals and required expectations (departmental scripting and scorecard)
  • Assist department Team Leads/Supervisor(s) when needed and/or required.

Qualifications


Qualifications

  • Call Center Experience
  • Good command of written and verbal communication
  • Spanish a Plus
  • Ability to work under pressure.
  • Excellent communication and interpersonal skills
  • MS Office applications knowledge

Degrees: High School,Cert,GED,Trn,Exper

Additional Qualifications: Must have a minimum of 2 years customer service experience and well verse in computer knowledge. Good command of written and verbal communication. Ability to work under pressure. Experience preferred, Customer Relations Management (CRM) application, LiveVox , Freshdesk, and custom tailored software. Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) preferred.

Hourly Wage Estimation for Quality Assurance in BOCA RATON, FL
$32.16 to $40.22
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Quality Assurance.

Click the checkbox next to the jobs that you are interested in.

  • Bug/Defect Tracking Skill

    • Income Estimation: $69,254 - $88,428
    • Income Estimation: $77,936 - $100,111

  • Compatibility Testing Skill

    • Income Estimation: $66,140 - $81,163
    • Income Estimation: $69,254 - $88,428
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at FLEXSHOPPER LLC

Customer service order
FLEXSHOPPER LLC
Hired Organization Address Boca Raton, FL Full Time
Job Responsibilities : Responsible for processing orders, including tracking, investigations, customer returns, cancella...
Data Analyst- Risk and Analytics
FLEXSHOPPER LLC
Hired Organization Address BOCA RATON, FL Other
Job Details Job Location : Boca Raton - BOCA RATON, FL Position Type : Full Time Education Level : 4 Year Degree Salary ...
Data Strategist- Risk and Analytics
FLEXSHOPPER LLC
Hired Organization Address BOCA RATON, FL Other
Job Details Job Location : Boca Raton - BOCA RATON, FL Position Type : Full Time Education Level : Graduate Degree Salar...
Application Support Team Lead
FLEXSHOPPER LLC
Hired Organization Address BOCA RATON, FL Other
Job Details Job Location : Boca Raton - BOCA RATON, FL Position Type : Full Time Salary Range : Undisclosed Description ...
View More Jobs at FLEXSHOPPER LLC

Not the job you're looking for? Here are some other Quality Assurance jobs in the BOCA RATON, FL area that may be a better fit.

Quality assurance specialist

Medix, Boca Raton, FL

Quality Assurance Manager

Tropichem Research Labs, Jupiter, FL

View More Jobs