IT Desktop Support Technician (Twin Falls)

FLEXTECHS is looking for an experienced IT Desktop Support (deskside) Technician to serve on customer-focused team in a large healthcare organization; supporting users in Twin Falls. Our ideal candidate should have experience supporting users and desktops in a enterprise environment, with a strong emphasis on managing a work queue and serving customers. This position is a full-time (40 hr/wk) assignment.

FLEXTECHS is a high-touch “boutique” staffing firm that offers competitive compensation and great benefits. We take good care of our team so they can take good care of our customers. Our customer seeks a support professional that is energetic, manages their time and tasks, and who enjoys serving end users.

Tasks and Responsibilities:

• Provide IT Deskside (corporate campus) support coverage
• Deliver customer service and technical assistance to end users
• Provide first or second level troubleshooting and support of all end user desktops, handhelds, input and output devices
• Support Microsoft office, adobe, and in-house application systems
• Escalate / Route Service Desk requests to other technical teams as appropriate

REQUIRED Experience:

• 1 year working on a help desk or supporting corporate users in a large business environment
• Experience supporting desktop PC / network clients, network printing
• Knowledge of Win 10 / Windows 7 / Windows Office Products / Handheld Devices / Line of Business Apps. An A Certification is strongly desired.
• Preferred knowledge of Windows Imaging, Active Directory Tools, group policy, SCCM Client, Citrix Client, etc.

The position does require a good driving record, and the ability to lift/carry/move/throw/catch/hustle.

*** Must have top-notch customer service skills and the ability to manage a work queue and report progress.
*** A prompt, reliable, productive, and honest work performance is expected ***

*** A drug screening and full criminal background check is required ***

Job Types: Full-time, Contract

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Desktop Tech: 1 year (Preferred)

Ability to Commute:

• Twin Falls, ID 83301 (Required)

Work Location: In person