Case Manager

Case Manager

If you like rapid growth and working with enthusiastic team members to improve patients’ quality of life, you’ll enjoy your career with us!

Position Summary:
As a Case Manager, it will be your responsibility to build and maintain patient relationships throughout the patients care at FLEXX. You will be responsible for acquiring long term, quality patients for the clinic through the implementation of proven lead conversion systems. You will participate in educating the patients while working with the clinicians as they report the findings of an orthopedic exam and diagnostic imaging. It will be your responsibility to deliver a financial breakdown of the overall Care Plan along with helping patients to coordinate their schedules to arrive for the recommended care. As a Case
Manager, you will focus on understanding patient needs and wants, helping them overcome obstacles and empathizing with their struggles and challenges while influencing them to do what is in their best interest to improve their quality of life. To be a remarkable Case Manager, you must be able to develop trust and the confidence necessary to help patients navigate their Care Plan.
You will need to express a breadth of knowledge and experience in these areas, as well as the ability to work and collaborate effectively within a highly team- centric environment.

About FLEXX:
FLEXX, headquartered in Columbus, MS, is not your typical healthcare provider.
We're on a relentless mission to completely transform the healthcare landscape in the United States. Our core belief is that everyone deserves a life free from pain and limitations, and we're here to make that a reality. Our approach is holistic and forward-thinking. We don't settle for harmful side effects – we provide natural solutions. Our team consists of nurse practitioners, physical therapists, and chiropractors who collaborate to create tailored care plans. Our aim is to empower patients to reach their peak performance, elevate their quality of life, and eliminate the need for unnecessary surgeries.

Our Vision for the Future:
Looking ahead to 2030, we have ambitious plans. We're set to expand to 10 clinics throughout the Southeastern United States and assemble a team of over 100 dedicated medical professionals and support staff. Our mission is not only to redefine healthcare but also to support our team members in achieving their personal, professional, and financial goals.

Our Core Values:
At FLEXX, we live and breathe our core values: Empowerment, Accountability,
Alignment, Transparency, Discipline, and Results. These values guide our every action and decision.

Performance Objectives:
● Develop emotional connection with patients to understand their expected goals and desired outcomes
● Perform an initial consultation on new patients to determine medical history, motivating factor that prompted patient to look for help with their problem and functional goals of the patient

● Attend Team Meeting to report on motivating factor that prompted patient to look for help with their problem and functional goals of the patient

● Create and deliver financial estimates and long-term scheduling to patients based on Provider’s orders

● Provide and ensure completion of all patient paperwork
● Effectively and continually educate patients about the need for, and

progress through, the care plan
● Ensure that all of the patient’s needs are met, nothing gets overlooked, and care is consistent with the patient’s expressed desires
● Execute patient follow up calls
● Encourage, resolve concerns, and gather testimonials during care plan

Capabilities/Key Competencies:
● Entrepreneurially oriented, driven to succeed and a commitment to achieve results
● Excellent relationship building skills with a demonstrated ability to quickly develop trust
● Ability to make decisions, offer strong recommendations, and take responsibility for results
● Ability to ask exploratory questions
● Demonstrate ability to create a high awareness around physical/functional limitations
● Self-starter who can work independently within existing processes or operate effectively with ambiguity

● Ability to overcome objections with confidence
● Strong oral and written communication skills
● Planning, organizing, prioritizing, and streamlining skills
● Ability to maximize and apply internal systems, processes, and platforms
● Team orientation and strong collaborator
● Present self in a professional and positive manner in attitude and

appearance at all times
● Advocate for the patient and motivate them to reach their health goals
● Ability to coordinate and balance needs of the patient and the clinic
● Understand, align, and communicate our mission, vision, and values
● Desire to define and take massive action to accomplish your own personal, professional and financial goals

Education & Experience:
● High school diploma or equivalent
● 2 years of sales or management experience
● Experience working in a private medical practice preferred

Physical Requirements:
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and training may be required.

Commitment To Diversity:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, (Clinic Name) recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Location:
2013 Highway 45 N, Suite 1, Columbus, MS 39705

Benefits:
● Health and Dental Insurance
● PTO Program
● Professional Training & Development Opportunities
● Retirement Opportunity with employer matching
● Performance based Incentive Program

Salary Range:
$15.00 - $20.00 base salary

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

If you have a passion for health, a drive to see people live the life they deserve, and a talent for sales please submit your resume to Careers @ FLEXXMedical.com!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $15 - $20