Home Manager

Classification: Full-Time, Exempt

Location: 87 Florida Ave NW Office and Portfolio Properties 

Office Hours: 8:30AM-5:30PM, M-F - required occasional after hours for project management of emergency issues 

Position Objective: 

This position is uniquely qualified to handle all aspects of property management for a specific set of properties and clients within the Flock portfolio. With exceptional customer service, time management, and knowledge of the industry, this role ensures the delivery of best-in-class property management by caring for our client’s investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.

Property Management and Compliance 

• Projection management point of contact for major projects such as remediation, roof , HVAC and liaise with community managers to coordinate work. In instances of emergencies  where project management is necessary  after hours work will be required.

• Ability to translate ambiguous requests or information into specific proposals, requirements or action plans

• Conducts monthly audits of all Appfolio and Property meld pages to reflect owner's requests

• Oversee and project manage large insurance claims including remediation and roof repairs

• Oversees remote worker (Maintenance and client experience) in charge of scheduling  preventative maintenance appointments, routine maintenance, renewals, roommate swaps 

• Oversee remote workers on  renewal process by contacting owners 90 days prior to lease expiration and annually for month-to-month leases; ensures all leases and rent increases are wrapped prior to the end of the month in conjunction with remote assistant

• Recommends and issues rent increases in accordance with owners’ and tenants’ best interests in mind in conjunction with remote assistant 

• Ensures current c/o , security deposit is properly displayed on-site 

• Work on maintenance issues and escalations to make sure they are resolved

Relationship Management

• Manage day-to-day operations of the assigned portfolio and escalations

• Host monthly calls and in-person meetings with clients as needed

• Take complete ownership of owner relationships within assigned portfolios and escalations of  direct reports to  build trust among clients

• Ensure that agreed upon cadence of communication is delivered to owners 

• Liaise between departments within Nest  to ensure the highest level of service

• Network with vendors and partners.  

Manage and Oversee Property Management Financials 

• Creates operating budget for owner approval and provides monthly variance reporting to investors

• Monitor and review property transactions using Appfolio to ensure accurate billing and monthly owner statements are correct , conduct monthly meeting with owner if necessary.

• Tracks financials to annually increase NOI and GPR across portfolios

• Deliver annual  progress reports for portfolio

• Expert on rent control laws and compliance in the District of Columbia

• Oversee property & licensing compliance (BBL, CofO requirements)  

• Serves as main POC on evictions in conjunction with Nest finance assistant

• Creates annual ROI report to owners for portfolio an ensures direct reports  complete their task

• Prepares a draft budget for investor to review prior to  August 31 and ensures the final budget is approved and uploaded in Appfolio

Achieve and Model Flock Mission Core Values

• Participates in Nest/Flock retreats and training sessions.

• Completes continuing education

• Supports the team in managing emergency situations or urgent issues

• Core Values: Be a team player, Commit to doing the best and being the best, Play a key role in positioning Flock as THE BEST management company locally and globally 

• Have fun!

Skills Required for Performance Standards 

• Property Management license 

• Superior customer service skills, including the ability to manage difficult clients

• Strong attention to detail

• Superior organization, time management, and problem solving skills

• Ability to work independently, is self-directive and detail-oriented

• Ability to work with challenging personalities with grace

• Ability to manage multiple projects simultaneously, with the ability to send updates on each project daily to the supervisor

• Successful in high paced, ever changing work environment

• Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing

• Ability to recognize systemic problems and offer solutions to enhance and improve current systems

• Ability to respond to emergencies as they arise

• Ability to work a flexible schedule to include weekends, evenings and holidays if needed

• Proficiency in email and Google Workspace

• Strong interpersonal skills

• Knowledge of Apple systems and computers 

• Ability to quickly learn property management software and tools

• Must have a vehicle