The IT Support Specialist is part of the FAU Harbor Branch (HBOI) OIT team that implements FAU IT policies at the campus in Ft. Pierce, FL. The team supports faculty, staff and students performing marine science and technology research and education activities. This position serves as the liaison with the campus users and the main campus for cell/desk phone requests and troubleshoots network issues, responds to daily user requests for workstation, network and application needs, and implements cyber security protocols as appropriate.
Florida Atlantic University is seeking an IT Support Specialist - Fort Pierce, FL.
Summary of Responsibilities:
Troubleshoot networking issues in coordination with Boca OIT.
Investigate and resolve minor equipment and software issues.
Respond for daily user requests from faculty, staff and students on the HBOI campus related to computer. software and hardware issues. This includes, but not limited to, workstations, printers, phones, cell phones, video conferencing, and internet virtual meetings. Work must be performed to successfully address the issue within HBOI IT and FAU IT guidelines and standards.
Implement, comply with, and enforce FAU IT policy – both routine and cyber security.
Assist in implementing cyber security protocols as requested by FAU OIT Security.
Clearly document solutions to issues for other IT team members to follow.
Recommend hardware and software as necessary to meet user needs.
Set up internet virtual meetings with users as requested.
Other job related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program -
Flexible work arrangement plans -
Sick Leave Pool Program
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion)!!
Paid Community Engagement Volunteer Service Day -
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at
Minimum Qualifications:Bachelor's degree from an accredited institution in a computer related field; or a high school diploma/equivalent and five years of appropriate experience required. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Salary.com Estimation for IT Support Specialist - Now Hiring in Boca Raton, FL
$58,369 - $79,561
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