HSMV FIELD HEARING OFFICER - 76004688

Department of Highway Safety and Motor Vehicles

Office of Executive Director

Legal

*Open Competitive Opportunity*

In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

HSMV FIELD HEARING OFFICER

$30,926.04 Annually

Contact Person: Tom Moffett, 850-617-3101

Who Are We?

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include:

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

Position Duties & Responsibilities

The HSMV Field Hearing Officer is responsible for conducting administrative review hearings under oath to make determinations for possible reinstatement of driver licenses in accordance with Florida Statutes and DHSMV policies and procedures. As a Hearing Officer, you will be responsible for managing a complex caseload that is subject to strict deadlines, researching case backgrounds, reviewing and evaluating testimony and evidence, and decision making in all tasks performed. This position is also responsible for issuing final orders and documenting decisions and outcomes of hearings.

Knowledge, Skills & Abilities

• Skill in providing excellent customer service to a diverse group of individuals.
• Ability to maintain the highest standards of professionalism and ethical behavior.
• Skill in communicating effectively, verbally and in writing.
• Knowledge of and ability to understand, interpret and apply Florida Statutes, Administrative rules, and regulations, and DHSMV policies and procedures.
• Skill in performing fact-finding research/ investigation, verifying information for compliance, and preparing written reports.
• Ability to make sound, well-informed and objective decisions based on case information, testimony, and evidence.
• Skill in reading and interpreting driver records.
• Ability to adapt to changing work volume and variety and work efficiently under stressful situations.
• Skill in coordinating, planning, and scheduling office tasks.
• Knowledge of personal computers and software, including Microsoft Office Word, Excel, and Outlook.
• Skill in entering and verifying data in electronic databases.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently.

Preferred Qualifications

• At least two (2) years of customer service experience dealing with customer complaints, inquiries, and/or problem resolution.
• At least one (1) year of experience composing and preparing written correspondence and reports.
• Experience interpreting and applying rules, regulations, policies, and procedures.

Special Note

This position requires the incumbent to have and maintain a valid driver's license in good standing. A driver's license history review will be conducted on all candidates in consideration for the position.

This position is subject a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal history records of the FBI, as a condition of employment pursuant to Chapter 10.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

Additional position requirements include:

• High school diploma or equivalent (GED)
• Ability to lift boxes weighing up to 30 lbs
• Occasional overnight travel
• Completion of Hearing Officer Training (Phase I and II) within one (1) year of employment.

General Information

The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.

The process for selecting applicant(s) for this position could take up to six months. Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.

HSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes