OPS Call Taker

WHO ARE WE?

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service education and enforcement. The Florida Highway Patrol (FHP), a division of DHSMV, is a nationally accredited state law enforcement agency charged with enforcing the laws of Florida and ensuring the safety of the motoring public. The vision of FHP is a safer Florida through Courtesy, Service and Protection.

FHP has seven Regional Communication Centers (RCC), each located in a major metropolitan area: Tallahassee, Jacksonville, Orlando-Sanford, Tampa, Miami, Fort Myers, and Lake Worth. These state-of-the art facilities operate 24/7 to provide professional dispatch and communication support services for FHP and seven other state law enforcement agencies. The personnel who fill the RCCs are passionate, diverse and committed to public service.

WHAT WILL I BE DOING?

Description of Job

The Florida Highway Patrol's Tampa Bay Regional Communications Center is recruiting applicants for the OPS Law Enforcement Call Taker position. This position pays $15/hr. Members will work up to 40 hours per week (full-time preferred). This position is ideal for students or for those seeking supplemental income.

Job duties include answering emergency and non-emergency phone lines, including 911 transfer and *FHP calls. This position requires prolonged periods of sitting at a desk and utilizing a computer and telephone.

WHY APPLY?

Rewarding Work

Call Takers have a meaningful impact on individual lives and within the community every day. This is a unique and challenging position that requires quick thinking and the ability to remain calm and professional while responding to stressful situations and emotionally charged individuals. YOU COULD BE THE BEST PART OF SOMEONE’S WORST DAY!

Salary

$15 per hour

Note: All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Benefits

Our Benefits Include:

• State Health and Life Insurance

• Supplemental Insurance Options such as Disability, Dental and Vision
• Contributory Retirement Plan
• Member Assistance Program

Career Growth and Educational Opportunities

The Regional Communication Centers have an established career progression and there are opportunities to branch into other areas within the agency.

WHAT DO I NEED TO SUCCEED IN THIS JOB?

• Professionalism – OPS Call Takers must be able to maintain high professional standards and calm, even-tempered attitudes during emergency situations, including situations that may be distressful in nature, and when dealing with individuals who may be distraught, uncooperative, distracted or aggressive.
• Communication and Active Listening – OPS Call Takers must be able to speak clearly and communicate information concisely as seconds count in emergency situations. They must be able to listen carefully and control conversations to obtain needed information quickly and accurately.
• Teamwork – OPS Call Takers are expected to work cooperatively and professionally with internal members, law enforcement officers and agency partners.
• Information Comprehension and Retention – OPS Call Takers must be able to understand, interpret and apply a variety of information/data. This includes reading maps and determining geographical/directional information; applying rules, regulations, policies and procedures; and understand law enforcement terminology.
• Reasoning, Critical Thinking, and Judgment – OPS Call Takers must be able to quickly weigh and evaluate large volumes of information and consider numerous factors while making appropriate decisions based on training, experience, judgment, and established procedures.
• Multi-tasking – OPS Call Takers may have to handle (switch between) multiple calls at the same time and any call may require performing several activities simultaneously such as interacting with the caller, updating information and receiving/broadcasting radio information.
• Discretion and Integrity – OPS Call Takers have access to sensitive and confidential information and are expected to maintain the confidentiality of information and uphold the integrity of safety sensitive operations.
• Computer and Equipment Skills – OPS Call Takers must be able to proficiently operate a multi-line telephone, a computer, and associated systems/applications such as the Computer Aided Dispatch (CAD) system.

WHAT TRAINING IS PROVIDED?

New OPS Call Takers will participate in a four-month training program. The program is a mixture of classroom and on-the-job training and is structured in five phases: Orientation/Basic Introduction; Call Taking; and Shadowing.

The agency has developed a 911 Public Safety Telecommunicator (PST) training curriculum that has been certified by the Florida Department of Health as meeting our exceeding minimum training standards. This curriculum has been incorporated into the overall training program for new State Law Enforcement Dispatchers. Upon completion of the curriculum, an application will be submitted for the member to take the 911 PST exam. The cost of the exam will be covered for members.

Incumbents of this position are required to be 911 PST certified within 12 months of the date of hire. For more information related to the 911 Public Safety Telecommunicator Program, click here.

WHAT ARE THE JOB-RELATED REQUIREMENTS?

• Must be willing and able to work rotating days and shifts to ensure coverage 24 hours per day, 7 days per week, including weekends and holidays.
• Must be 18 years of age or older.

• High school diploma or a general equivalency diploma is required.

• In accordance with F.S. 322, selected applicant must possess a valid Class E or higher driver's license. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

• This position is subject a Level 2 background check, along with Criminal Justice Information System (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal history records of the FBI, as a condition of employment pursuant to Chapter 10.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

• In addition, potential candidates must successful complete a drug screening, medical and psychological examination.

WHAT IS THE SELECTION PROCESS?

Selection will be a three-to-six-month process that consists of the below stages.

Stage 1: Job application submitted.

Stage 2: Applicants who meet minimum screening standards will be sent an invitation to complete the Test Genius Skill Assessment (online call simulation testing). Those meeting the pre-determined scoring criteria will be moved forward in the process. Please note that Test Genius scores remain active for a period of 90 days. Applicants who re-apply within the 90-day window will not be eligible to re-take Test Genius.

Stage 3: Those who pass Test Genius will be contacted to complete the RCC Supplemental Application and schedule an interview.

Stage 4: Applicants will participate in a virtual interview.

Stage 5: Applicants who pass interview will be provided with a contingent offer letter. This offer will be contingent on the successful completion of the background investigation which includes the below. DO NOT RESIGN FROM ANY CURRENT EMPLOYMENT ON THE BASIS OF THIS CONTINGENT OFFER.

• Reference Checks
• Fingerprinting and Criminal History Check
• Drug Testing
• Psychological Examination
• Medical Examination

Stage 6: Upon successful completion of the background investigation and final hire approval, applicants will be contacted with a final offer letter and to schedule a start date.

Note: Out-of-state applicants may be required to travel to Florida to complete the selection process. This travel will be at the expense of the applicant.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 3x12
• 4x10
• 4x12
• 5x8
• 8 hour shift
• After school
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Application Question(s):

• Are you at least 18 years of age?
• Are you a Veteran claiming Veterans' Preference?

Work Location: One location