Switchboard Operator

Job Title: Switchboard Operator

Dept: Administration

Reports to: Associate Director of Operations

This position would be located at our new Watergrass location.

WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

• Gives you an employer that you will have pride in working for
• Provides excellent training programs and opportunities for growth
• Offers Medical Benefits including:
  • Employer Contributions to HSA high deductible plan
  • Discounts at our medical facilities
  • Cigna Open Access OAPIN & OAP plans
• Supports Incentive based Wellness Programs
• Offers company sponsored Life Insurance with buy-up provisions
• Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
• Supports Paid Time Off and Holidays
• Gives generous 401K plan with annual 3% Employer contribution after one year of employment
• Values and appreciates its employees
• Boasts a reputation for superior health care and quality service

Job Summary: Places, receives and routes a high volume of calls through a multi line switchboard. Supplies information to caller's and may relay messages. Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. One year of training in switchboard. Basic computer skills. Excellent customer service and phone etiquette. Correct English skills, grammar spelling etc..

Main Job Tasks and Responsibilities

• Answer telephone, screen and direct calls
• Take and relay messages upon request
• Provide information to callers, greet visitor.
• Direct persons to correct destination
• Assist with queries from the public and patients
• Assist patients in call for transportation
• Ensures knowledge of staff/providers physical location/office within the organization
• General administrative and clerical support at times
• Prepare letters and documents upon request,receive and sort mail and deliveries if necessary
• Provide information regarding appointments upon request
• Maintain a clean and organize reception area.
• Job Qualifications:
  • High school graduate or GED equivalent
  • Strong customer service orientation
  • Excellent telephone etiquette
  • Strong team player
  • Basic computer proficiency

Key Competencies

• verbal and written communication skills
• professional personal presentation
• customer service orientation
• information management
• attention to detail
• initiative
• reliability
• stress tolerance
• Ability to sit for long periods of time

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

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