What are the responsibilities and job description for the Call Center Manager position at Florida Solar & Air?
Call Center Manager
Responsibilities:
- Manage and oversee the daily operations of the call center
- Develop and implement strategies to improve call center performance and efficiency
- Monitor call center metrics and analyze data to identify areas for improvement
- Train, coach, and mentor call center representatives to ensure high-quality customer service
- Set performance goals and objectives for the team and provide regular feedback
- Handle escalated customer complaints or issues in a timely and effective manner
- Collaborate with other departments to ensure seamless communication and coordination
- Stay up-to-date with industry trends and best practices in call center management
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in managing a call center or customer service team
- Strong knowledge of call center operations, including inbound and outbound calls, sales, and customer service
- Excellent communication skills in both English and Spanish (verbal and written)
- Ability to analyze data, identify trends, and make data-driven decisions
- Strong leadership skills with the ability to motivate and inspire a team
- Proficient in project management principles and techniques
- Ability to effectively communicate with customers, resolve conflicts, and negotiate solutions
This is an exciting opportunity for an experienced Call Center Manager to lead a dynamic team. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated leader with a passion for delivering exceptional customer service, we want to hear from you!
Please note that only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: $62,960.00 - $69,804.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $62,960 - $69,804