Help Desk Technician I

FloWorks International LLC is not a singular entity but rather a family of established and reputable businesses with a wide selection of high-quality inventory and superior service to provide our customers real flow control solutions. Our core global markets include chemical, power, marine, agriculture, semiconductor, pharmaceuticals, pulp and paper, food and beverage, renewables, and three major semi-conductor market segments – high purity, sanitary and industrial.

FloWorks is a World Leader in Valves, Automation, Pumps & other Rotating Equipment, Fluid Handling Systems and Specialty PFF (Pipe, Fittings and Flanges), and Semi-Conductor best-in-class products and services.

Our team is growing, and we are looking for a tech savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. 

The exciting things you will do in this role… 

• Troubleshoot a variety of symptoms, diagnose problems, test, and recommend and implement solutions for technology problems.
• Installing and testing FloWorks standard image on desktops and laptops.
• Ensure that all business users can properly utilize approved hardware and software designated to be supported by the Help Desk.
• Setting up conference rooms to use technology services (e.g., presentations, network connections, audio/visuals).
• Using Active Directory for general network administration tasks (e.g., password change, printer group assignments).
• Working with Windows OS platforms Win 7, Win 10 & Win 11.
• Using Smartsheet’s and Ivanti to manage firm assets (e.g., assign, retire and order assets).
• Administering training for staff and new hires, including new product demonstrations.
• Promoting effective work practices, working as a team member, and showing respect for co-workers.
• Support M&A Integration activities pertaining to the applications sub-department. 
• Knowledge and proficiency of various remote communication methodologies including MFA and VPN, and handheld wireless devices (i.e.  iOS and Android) in a corporate environment.
• Print management server experience. 
• Intermediate RDP and server administration.
• Other duties as assigned by the VP of IT in support of the business.  

A nice to have…

• Bachelor’s degree in computer science, IT, or a related field or 2 years of experience as a Help Desk technician.
• Experience with Windows 10 and Microsoft Office 365 & hardware components
• Certifications that are a plus: ITIL Foundation, CompTIA A , Microsoft 365: Modern Desktop Administrator, Microsoft IT Support.

A must…

• Dependable and punctual.
• Positive communication skills, both over the phone and via e-mails.
• Go getter and not afraid to think outside the box.

The perks of working here…

• Hybrid work schedule
• Tuition Reimbursement
• Competitive Pay
• 401K 
• Employee Referral Program
• FloWorks Cares Charity Program           

Environmental Job Requirements

• Typically, in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes, which may cause noticeable discomfort or a moderate risk of accident or illness.
• Ability to lift and carry up to 50 lbs. in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources. 

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. 

FloWorks participates in the US Government’s E-Verify program.