Field Service Technician

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The Mechanical Field Service Technician troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and waste water industries. This challenging position requires an experienced mechanic who can provide confident expertise in the face of operational problems.

Responsibilities & Requirements:

Responsibilities:

The Field Service Tech will repair and install equipment, oversee start-up, conduct maintenance, and monitor the performance of our products at our customers’ locations. While the Tech may be the only Flowserve representative on site, the Tech can call upon the resources of Flowserve’s Field Service Team to ensure that our products are operating at peak performance. Flowserve counts on the Field Service Tech to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services.

Requirements:

• High school diploma or GED equivalent
• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly
• Work side-by-side with our customer’s personnel, and lead work crews as required
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance
• Monitor the maintenance and performance of Flowserve equipment
• Train customers in the proper procedures for operating and maintaining Flowserve products
• Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering
• Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged
• Communicate by word and actions Flowserve’s values for ethics, safety, and quality
• Must be able to travel 90% of the time with frequent overnight stays required
• Must have an active driver’s license with a good driving record; will drive company truck
• Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Five or more years of experience in mechanical field service, specifically repairing pumps
• Skilled in the repair of Flowserve’s large, high-end, single-stage and multi-stage pumps; laser alignment, rigging, and pump seals.
• Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
• Knowledgeable about the industrial applications and operations of pumps
• Must be a self-starter with good follow-through, capable of working independently with little supervision
• Experienced in successfully leading work crews
• Able to explain mechanical problems, and articulate the thinking behind recommendations.
• Must be good at solving problems with other people
• Able to remain calm and even-tempered in the face of challenges, demands, and deadlines
• Excellent ability to read and interpret blueprints, engineering drawings, and schematics
• Capable in Outlook, Word and Excel
• Skilled at writing clear, concise emails with a professional tone

Preferred Experience / Skills:

Preferred:

• Field Machining experience a plus

Primary Posting Location: West Chicago, Illinois US

Job Advertising Title: Field Service Technician

Job Posting Category: Operations

Employment Type: Full time

Country: United States

Auto req ID: 53373BR

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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