Manager, Commercial Operations

The Commercial Operations Manager is responsible for providing strategic leadership to a team of 5 to 15, highly technical quoting staff supporting the business. The role is heavily focused on talent development, the deployment of sound commercial strategies, leading continuous improvement initiatives and the delivery of a positive internal & external customer experience. Benefits: Flowserve offers highly competitive pay, annual bonus, comprehensive benefits on day 1 of employment, generous paid vacation time, paid holidays, pension plan, 401(k) and many other excellent benefits. Responsibilities & Requirements: - Lead and manage a team(s) of Application Engineers and quoting staff in the consistent generation of high quality, on time, value priced proposals, technical design decisions that provide value to the client. Responsible for ensuring front-line Comm Ops teams are driving margin, making value-add pricing decisions, and delivering best-in-class support to Engineering, Sales and end-user clients. - Train, develop and engage quoting staff, while providing daily guidance in support of performance goals. Draft development plans and provide feedback to ensure team members are growing their capabilities. - Ensure process compliance and training related to customer facing policies and procedures, as well as proper oversight of team members relative to enforcement. - Engage in the creation and implementation of best practices (how to quote more effectively, reducing cycle times of proposals, improving hit-rate, etc...) aimed at improving the acquisition and execution of opportunities, while using expertise to improve the effectiveness of team members. - Enhance performance by analyzing and measuring performance metrics to ensure that resources are effectively utilized and optimized, while managing workload across the team. - Drive effective collaboration and clear communication on activities with cross-functional stakeholders. Ensure that Sales, Operations, and Engineering are effectively leveraged, while providing relevant proposal details throughout the bid cycle. - Manage expenses for area of responsibility while ensuring staff is utilized effectively. Participate in department budget setting and monitoring throughout the year. - Enhance process compliance related to the application of tools, systems, and customer facing policies & procedures. - Embrace Flowserve values and ensure that all team members are effectively engaged. - Other duties as assigned. Requirements: - BS Degree in relevant field and 8 years relevant experience - 5 years of experience preparing bid for capital projects including development of market level pricing and customer facing experience, with cross-functional/platform experience. - Leadership experience required. Demonstrated leadership style which encourages a collaborative atmosphere and places a high value on employee engagement. - High level of Commercial skills required, including business savvy, financial acumen, strong communication/influencing skills and a sales mindset. Preferred Experience / Skills: - Excellent organizational skills and a proven track record of achieving objectives and challenging goals. - Excellent interpersonal skills and communication skills, both written and verbal. - Proven attention to detail and process-oriented mindset with results driven background. - Strong understanding of Flowserve's industry and portfolio, coupled with both technical and commercial expertise. - Continuous improvement mindset and high degree of comfort with analytical tools and related technologies. - 5 - 10% travel will be required - Experience with commercial contracts and terms and conditions is preferred.