What are the responsibilities and job description for the Field Service Representative position at Flowserve?
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
Responsibilities & Requirements:
- Order processing and acceptance
- Prepare cost estimates minus discounts according to specifications
- Schedule orders
- Prepare quotations for standard products according to predefined lists
- Read and evaluate customer specifications and customer requirement documents
- Compile technical and commercial offer documents
- Build and maintain strong customer relationships
- Support customers during site visits
- Process customer complaints
- Find, develop and implement technical solutions for special problems
- Coordinate with internal and external customers effectively
- Establish safe and proper work area and follow all safety requirements
- Perform in-house and on-site repairs and service activities
- Provide technical support and training as needed
- Other duties as assigned
Preferred Experience / Skills:
- Strong verbal and written communication skills
- Organized and efficient
- Proficient in Microsoft Office, including Word
- SAP knowledge in SD;MM;PP
- Able to work well with a team
- Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
- Experience serving customers in oil & gas, power, chemical, water and other general industries
- Ability to reprioritize daily while still producing deliverables
- Willingness to travel as needed to customer sites
Req ID : R-8885
