What are the responsibilities and job description for the Pet Care Professional - Team Lead position at Fluff?
WE ARE READY TO TRAIN THE RIGHT FIT!
Are you a people and animal person? Do you want to show up for work in a t-shirt and jeans and work independently? Have you ever successfully herded cats before? If you answered "yes" to any (or all) of those questions, then this is the job for you!
About Us
Fluff is a locally owned and operated professional pet care company. For years, Fluff has provided the Triangle Area with quality pet sitting and dog walking professionals. It is our belief that the best service is provided when we take into consideration the needs of the fur kids left in our care, our clients, and our staff in every decision we make. At Fluff we are constantly evaluating ourselves so we can build a better company. That means we try not to take ourselves too seriously (a sense of humor is an invaluable tool) while making our commitment and responsibility to others our mission. We appreciate everyone who makes doing what we love for a living possible and want to make that show!
About the Position
Title: Operations Team Lead
Status: Part-Time
Required Availability: Friday-Sunday
Benefits: 10 days paid time off after 3 months of employment, potential for bonuses
Description: As the weekend Team Lead, you will be responsible for processing service requests, maintaining the weekend schedule, responding to client questions, and supporting staff. Team Lead may be required to complete pet sits. On Fridays, the Team Lead will have administrative support from 9am to 6pm.
Responsibilities: Scheduling and Maintaining Schedule, Managing and Motivating Your Team, Responding to Client Questions and Concerns, Handling Emergency and Time-Sensitive Situations as Needed.
Required Skills: The ideal candidate will have expertise in the following:
- Time management
- Operating as part of a team
- Customer service
- Effective communication
- Scheduling (or high motivation to learn!)
Job Type: Part-time
Pay: $16.00 - $21.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- Weekend availability
Supplemental Pay:
- Bonus pay
Application Question(s):
- As a leader in the pet care industry, we want to know why you want to work with both pets and people. Please tell us why you'd like to be a leader at Fluff!
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: Multiple Locations