Consolidated Support Center (CSC) Representative I

***Must have an active (or ability to obtain) TS/SCI with polygraph security clearance*** Under the direction of the Consolidated Service Center (CSC) Lead, the CSC Customer Service Representative is responsible for supporting daily operations related to customer service, classified reproduction of materials, Government vehicle management, inbound and outbound shipping of small parcel and freight, consumable supply management, and classified material destruction. Scope This position serves as an entry level customer service representative within the CSC. The CSC representative is responsible for providing an array of customer driven on demand services within a secure government facility. Principal Job Duties & Responsibilities Include but are limited to: • Perform duties and responsibilities as the designated site Vehicle Control Officer.  Schedule and coordinate required maintenance for Government vehicles.  Primary Logistics interface for site customers to check in and out Government vehicles.  Work independently, or as part of a team, to provide world class material handling support • Meet expectations on attendance and punctuality • Perform distribution-related functions (receiving, issuing, storing and shipping) • Adhere to all site safety policies and procedures, and ensure compliance of OSHA regulations; report incidents immediately to lead and/or manager. • Perform customer service activities to include but not limited to, answering telephones, communicating with site customers, carrier representatives and drivers • Greet and handle all customer requests at the CSC walk-up storefront • Deliver and pick-up all official US Mail and local site parcels as required • Sort and distribute any material requiring dissemination to personnel • Operate classified destruction equipment • Provide reproduction, publishing, and binding services FLUOR PROPRIETARY INFORMATION • Operate forklift, pallet jack, automated pallet wrapper, dollies/carts, and other critical equipment, with guidance and direction from the CSC and Warehouse Leads • Maintain good housekeeping in work areas • Maintain material management and receiving logs • Complete shipping documentation and receipts per site standard operating procedures • Input information into software programs (such as SAP, Microsoft Office, etc.) • Organize and maintain files • Understand and apply fundamental mathematical calculations (addition, subtraction, multiplication, and division) • Demonstrate strong commitment to safety, quality, and continuous process improvement • Support other elements of the Fluor Logistics Team as directed• No required education or directly related experience; some locations may have additional or different qualifications in order to comply with local requirements • Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors • Job related technical knowledge necessary to complete the job • Ability to attend to detail and work in a time-conscious and time-effective manner• High School Diploma or equivalent appropriate General Certificates of Secondary Education or global equivalent • Reasonably good interpersonal and communication skills • Intermediate computer and software skills to include the use of word processing, e-mail, spreadsheets, and electronic presentation programs • Two (2) years of experience in customer service • Two (2) years of experience in Logistics • Ability to communicate fluently in English (read, write, and speak) • Ability to work in a team environment • Good communication skills for internal and external customers • Strong organization skills • Knowledge of parts, inventory, and warehouse practices• Must have an active (or ability to obtain) TS/SCI with polygraph security clearance • Communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors • Job related technical knowledge necessary to complete the job • Ability to attend to detail and work in a time-conscious and time-effective manner • Ability to obtain and maintain forklift operator certification • Reach with hands and arms, extending arms forward and above the head • Climb ladders and stairs, and perform work at heights • Lift and carry 35 pounds of material