Second Shift Application Support Specialist

About the Position Flywheel is seeking a second shift Application Support Specialist to join our busy and growing team. This is a unique opportunity for a self-motivated and customer driven technical support specialist to interact with all facets of a software engineering lifecycle within a fast-paced company working with cutting edge technology. Successful applicants will have a passion for serving customers, a proactive approach for troubleshooting technical issues, and a working knowledge for managing Linux servers from a remote SSH session. This role requires an innovative thinker who is constantly striving to improve customer experience. Shift would span 11 am - 8 pm CST. The goal of this position is to provide frontline email and ticket support to lab technicians and researchers using the Flywheel software at academic, clinical, and pharmaceutical research institutions across the globe. You will be responsible for triaging incoming support requests and resolving, escalating, or initiating solution engineering. Environment Work closely with our team of engineers and business stakeholders in a fast-paced startup environment. The development team operates within a lightweight Agile process and is empowered to alter it as needed to achieve team and company objectives. In this role, you will collaborate with both front-end and back-end software engineers and solutions specialists. We're highly responsive to customer needs and constantly strive to make a positive contribution to the biomedical and life sciences communities we serve. Team members are recognized and rewarded when advocating for customer success and satisfaction over other concerns. We value self-motivated, creative individuals who work well in a collaborative environment - constantly generating and sharing new ideas and solutions with the team. Flywheel has a comprehensive benefits package and encourages a balanced work life and home life. About Flywheel Flywheel is the leading research data platform that provides all the tools needed for data curation, image processing, machine learning workflows, and secure collaboration. By leveraging cloud scalability and automating research workflows, Flywheel helps organizations scale research data and analysis, improve scientific collaboration, and accelerate discoveries. Headquartered in Minneapolis with offices in the Bay Area, Boston, and Budapest.