FMM is seeking a motivated professional to fulfill our Client Services Representative position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.
Job Summary: The Client Service Representative is our main point of contact for our clients and displays a high level of customer service while working in a fast paced call center.
Essential Job Duties and Responsibilities: (Included but not limited to)
- Assist with updates to client data in multiple online software programs, including service location addresses, client contacts, vendor contacts, and material purchases
- Receive and take appropriate action for incoming phone calls and emails for service requests for clients
- Create, assign and issue preventative and on-demand work orders for all clients
- Obtain approval from clients for on-demand work order costs
- Dispatch vendors to perform general repairs and maintenance, providing assigned work order information
- Follow up and update all work order requests according to the service level agreement
- Maintain electronic filing system for all clients
- Assist Client Manager with standard reports for all clients
- Generate and send open and completed work order reports to Client Manager weekly
- Train vendors on work order and invoicing requirements and procedures
- Respond to after hours service calls when scheduled
This job description is a summary of the primary duties and responsibilities of this position. It is not intended to be a comprehensive listing of all duties and responsibilities. The company reserves the right to change is descriptions at its discretion.
Required Skills and Abilities:
- Minimum of 2 years experience in customer service
- Excellent customer service and interpersonal skills
- Excellent verbal and written skills for internal and external communication
- Proficient with all Microsoft applications, Adobe, Quickbooks or similar accounting software, electronic filing systems
- Ability to multi-task and work in a fast paced environment
- Maintain a positive attitude while providing courteous and prompt service to internal and external clients
- Support your department and the company through teamwork, integrity, quality job performance, and integrity
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
- Ability to pass a Fit for Duty Screening
Benefits:
- Health Insurance-FMM will pay 50% of the employee's premium
- 401K Contribution-FMM will match employee contribution up to 3%
- Optional voluntary benefits
- Paid Time Off
- Paid Holidays
- Participation in FMM's Incentive Compensation Plan
- EAP Program
- Company Provided Health Club membership
- Company Provided iPad or Laptop (dependent on company requirements)
At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Pride, Passion, and Integrity are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.