Temp Guest Relations Representative

The Guest Relations Representative position exists to perform diversified functions associated with representing FOF to guests/constituents that visit the ministry through hospitality, greeting, providing information, and operating appropriate Guest Relations stations. Requires occasional supervision and refers only specific, unusual problems to supervisor.   Essential Duties/Responsibilities:   Greets and assists guests which may include providing information, directing visitors for tours, broadcast tapings or appointments, and booking special tours or birthday parties   Ministers to guests/visitors one on one or in a group   Attends to needs of guests as appropriate including administrative tasks at one of the department reception stations   Is first security point for concerns or threatening situations to staff or guests. Enforces and implements security/safety procedures   Operates Welcome Center including theater, shuttle, upkeep of Gallery, and other stations as necessary   Conducts hour long walking presentations and answers questions concerning the work of Focus on the Family, its history, and goals   Monitors flow of traffic, activities, and performs special duties pertaining to KYDS Radio, Kid’s Korner & Discovery Emporium   Assists in short or long-term projects as assigned by supervisor, such as annual cleaning, maintenance, and repair of Whit’s End   Stocks magazines and other complementary materials/resources for guests   Other Duties/Responsibilities:   May staff Whit’s End Soda Shoppe and assist with various duties   May collect social media content (i.e., stories, texts, pictures, video, etc.) for ministry use   May brief broadcast taping audience with instructions for participation   Serves as a floater to fill whatever position is needed   May engage with guests while wearing one of the various character costumes   Performs other duties as assigned   Working Environment/Physical Activities:   Must be able to pass a Post Offer Prehire Physical exam   Office and intra-campus environment   Occasional holiday and weekend work is required   Ability to stand, walk and speak for long periods   Ability to lift 20-30 pounds   JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual:   Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values   Personal Characteristics:   Customer service oriented; dedicated to meeting customer needs credibly   Self-control, integrity, consideration of others   Teachable nature; adaptability, responsive and personable   Knowledge/Experience:   High school diploma, plus additional courses equivalent to one year of college; confrontation training desirable   2-3 years of experience in dealing with the public   In depth knowledge of FOF mission, philosophy, values, and objectives   Skills, Abilities and Special Talents/Gifts:   Excellent interpersonal skills and the ability to interact with all levels and types of individuals   Ability to memorize and retain numerous facts, scripts, and information pertinent to position   Ability to maintain listener's interest and flow from one topic to another during presentations   Must have a neat appearance, dress professionally and be able to represent the company in a professional manner   Excellent written communication skills for preparing correspondence to guests and constituents   Polished speaking skills and excellent grammar/ clarity of expression, good organization of thoughts and effective articulation   Ability to handle stress of constantly changing priorities and demands   Ability to apply logic, rational thinking, intuition, and discernment in innovative ways to analyze situations, solve problems and make decisions   Pay Range: $15.00 to $17.00/hr.      Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for:   Fitness Center Bookstore Discount Sick Time