What are the responsibilities and job description for the Service advisor position at Foley Equipment?
Service Advisor (Field)
Job Locations US-KS-Dodge City
Job ID
2024-3264
Type
Regular Full-Time
The Role
The Service Advisor will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process .
What You Will Do in This Role :
Manage the customer communication from initial call to invoice to deliver industry leading customer experience
- Provide customer support for incoming calls and effective follow up during and after machine repairs
- Schedule both service repairs and preventive maintenance for the customer
- Review work orders and their statuses to ensure alignment with current processes Finish
- Communicate quotes to customers and make repair recommendations
- Assist Shop / Field Managers in warranty determination, decisions and communication, and support internal service work review
- Coordinate with Shop / Field Managers to meet customer deadlines for repairs
- Create / review service tickets capturing all pertinent information for work to be done. Open work orders as needed
- Invoice with customers and collect PO or payment
- Travel is required for training and / or to assist at other locations.
Our I deal C andidate :
- Experienced in delivering positive customer service / interaction
- Strong computer experience
- Strong organizational and process management skills
- Exemplary written and verbal communication skills
- Attention to detail, efficient time- management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
- Technical aptitude
What W ill P ut Y ou A head :
- Associates degree (A.A.) or equivalent, from two-year college or technical school
- Prior knowledge of the industry and / or warranty and its equipment
- Previous experience in a shop environment
- Bilingual (Spanish / English preferred)
What We Can Offer You :
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Full insurance benefits
- Health insurance benefits starting day one of employment for full-time employees
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central - proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades.
With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology.
To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com .
Foley Industries, Inc. is an Equal Opportunity Employer (Race / Gender / Veteran / Disabled / Sexual Orientation / Gender Identity).
To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com .
At this time Foley does not participate in any Visa sponsorship programs.
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Last updated : 2024-02-29
