Implementation specialist
Job Posting for Implementation specialist at Follett School Solutions
Position :
The Implementation Specialist implements the Destiny solution for small to midsize (up to 20 site) customers. This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation.
The implementation specialist maintains customer relationships and is the technical contact for the customer during the implementation.
He or she ensures that the Destiny solution is successfully implemented, and the project is completed on schedule and within budget.
This role requires 1-2 years of experience in SaaS or software implementation.
Responsibilities :
Analyzes customer's requirements and application objectives. Works with the customer and / or project manager to gather discovery information;
participates in project kickoff, implementation planning and manages to an agreed-upon project timeline
- Ensures solution is configured and implemented as planned, deadlines are met and mitigates whenever plan objectives are at risk
- Trains customer on basic technical features and settings of Destiny solution
- Provides periodic updates to customer and tracks all activities and project tasks and records time spent
- Conducts project close-out activities and successful hand-off to other teams within Customer Experience (Success and Technical Support).
- Documents all activities associated with the project and updates tasks assigned as applicable
- Records all time spent on billable and non-billable activities
- Reports progress regularly to all internal and external project stakeholders
- Provides regular status reports to manager
- Provide pre-sales support as needed to help in adequately scoping a project
- Serves as post-sales technical support as needed during project.
- Attends training to enhance product knowledge and soft skills to effectively implement and manage SaaS implementations
- Attends team meetings, company meetings and other internal events
Qualifications :
- 3-5 years of relevant experience
- Bachelor's degree or equivalent
Last updated : 2024-02-25
Sign up to receive alerts about other jobs with skills like those required for the Implementation specialist.
Click the checkbox next to the jobs that you are interested in.
-
Acceptance Testing Skill
-
Income Estimation: $77,093 - $104,220
-
Income Estimation: $94,489 - $133,817
-
-
End-User Training Skill
-
Income Estimation: $62,876 - $83,485
-
Income Estimation: $63,085 - $81,486
-
Job openings at Follett School Solutions
Las Vegas, NV
Full Time
Charleston, SC
Full Time
Boston, MA
Full Time
Atlanta, GA
Full Time
Not the job you're looking for? Here are some other Implementation specialist jobs in the Charleston, SC area that may be a better fit.
We don't have any other Implementation specialist jobs in the Charleston, SC area right now.
Topline Implementation Specialist
Topline, Charleston, SC
Analytics Implementation Specialist
Elevar, Charleston, SC