Food Lion to Go Lead

POSITION DESCRIPTIONS

Count on Me – We know what to do, we make it easy, we do our part and we care!

Job Title: FT Food Lion To Go Manager
Job Code: 491
Department: Front End
Reports To: Store Manager

Primary Purpose:

Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Duties and Responsibilities:

• Manages the Food Lion To Go operations, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time
• Providing leadership and motivation within the store to promote a culture reflective of our

Guiding Principles, Core Values, Vision, and Strategy

• Support the achievement of budgeted financial and operating results
• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
• Controls store’s expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost

Inventory System (ACIS)

• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To

Go operations

• Observes and corrects all unsafe conditions that could cause associate or customer accidents
• Records and reports all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state, and federal regulations
• Adheres to all company guidelines, policies, and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provides recognition of accomplishments and offers constructive counseling when necessary as it

relates to achieving customer satisfaction and service while building store sales

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Support Front End operations as needed. Duties may include:
• Greet each customer and uses his or her name whenever possible
• Identify customers needing assistance and offers to take the customer’s order to their car
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD
• Performs all other duties as assigned

Qualifications:

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment;

Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Ability to use handheld computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time with occasional walking short distances
• Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately

100 lbs. on occasion

• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
• Have sufficient visual ability to check invoices, dates, and other written documents

Job Type: Full-time

Salary: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Mint Hill, NC 28227: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $14 - $17