HSO Administrative Lead

Foothills Food Hub (FFH), a program of the McDowell Local Food Advisory Council (McDowell LFAC) seeks an HSO Administrative Lead

Job Description and Requirements

Overview:

Foothills Food Hub (FFH), a program of the McDowell Local Food Advisory Council (McDowell LFAC) seeks an HSO Administrative Lead

Job Description and Requirements Overview:

The HSO Administrative Lead reports to the Logistics Coordinator and leads all administrative support for the Human Services Organization (HSO) arm of the Foothills Food Hub (FFH) with support from the McDowell Local Food Advisory Council (LFAC) staff.

The candidate will manage all invoicing through the UniteUs / NCCare360 system. They will be responsible for the entry, quality review and payment reconciliation.

The candidate will become the subject matter expert for the UniteUs system, attend all required trainings, onboard new employees to the system, providing reporting on a weekly, monthly, and quarterly basis.

The candidate will coordinate with Impact (Medicaid and state liaison) representatives to resolve issues.

The candidate will ensure data is kept confidential and all clients are treated in a respectful manner.

The candidate will assist in implementation and document HSO client interactions, support expansion of the HSO as an entity of FFH and LFAC.

The candidate will represent client voices when developing processes and procedures and assist in training for staff and volunteers during program implementation as needed.

The candidate will map new deliveries, work with the larger team to determine feasibility of support for new clients in terms of delivery and capacity.

The candidate will work with the Treasurer and Executive Director to ensure the prep gram grants are managed properly and provide all recruit by necessary to funders and board members.

Work Environment

The Foothills Food Hub and Local Food Advisory Council is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

Commitment to Diversity, Equity, and Inclusion (DEI):

We believe that access to land and food has always been an important pillar of security and economic mobility for communities of color. We acknowledge the economic, health, and land disparities that exist in our historical and current food system. Therefore, we strongly encourage applications from people of color, people with working class backgrounds, women, immigrants, and LGBTQ communities, or those who are members of other structurally excluded communities, to apply for this position.

Qualifications / Ideal Applicant:

• Has extensive experience working with Microsoft Excel, online reporting systems and/or reporting software.
• Provide hands-on experience with invoicing and reporting.
• Bring a commitment to advocate for and expand access to fresh food for communities of color and low-income communities.
• Is comfortable with data entry and managing multiple data sources including confidential medical and contact data.
• Must be comfortable with budgets and financial data.
• Bring a diversity, equity, and inclusion lens to our programs, strategies, and activities.
• Supports our internal cultural practices and policies to reflect and honor diversity, equity, and inclusion principles and values.
• Valid Driver's License.
• Successfully completed Background Check.
• Ability to adhere to Food Hub COVID/Health and Safety policies.

Expectations of HSO Logistics Lead:

• Receive and process client referrals, connecting with the larger team to determine if adding additional clients is feasible.
• Serve as liaison on as needed for client needs to McDowell resources as possible and needed.
• Support new systems and processes for Healthy Opportunities Pilot within the bounds and structures set up by the FFH HSO and the expectations / systems set forth by the contract provided by the state
• Determine the data capture and quality assurance process as needed to ensure compliance and data hygiene.
• Maintain / create iterations of database structure with support from LFAC staff.
• Maintain and track all necessary training and documentation required by the state as set forth in the initial signed contract, as well as iterations that come forth as the Healthy Opportunities Pilot evolves, with support from the LFAC staff.
• Support the HSO program using the UniteUs system using the following process:
• Receive and review daily leads from the UniteUs system
• Determine feasibility of adding the lead:
• If a food box, determine feasibility based on the delivery route with input from the larger team, mapping the new lead location if needed and comparing to the current list. Determine if food is available for the box.
• If another service, determine how client will be best served, assigning to a healthy cooking or diabetes prevention class.

• Contact clients and identify additional needs and determine delivery schedule if applicable
• Ensure notes are added by the HSO team member that interacts directly with the client
• Invoice for the food box delivery or for the class as appropriate
• Provide counts weekly and monthly for reporting
• Coordinate monthly on overall reporting and invoicing, providing reports on what has been invoiced

• Later in 2023, coordinate with Appalachian State University faculty to collect and/or add data to the data collected to inform Medicaid Healthy Opportunities Pilot to provide a well-rounded assessment of the McDowell LFAC and FFH programming and work.
• Support HSO expansion and represent client voices, needs, concerns, etc. in all process development and training.
• Overall - track, document and share resource contacts and support for Medicaid pilot clients.
• Support the full FFH HSO program in 2023 and make improvements in both process and client engagements as possible

Daily Expectation/Requirements:

The HSO Logistics Support Assistant role is an administrative role. It will begin onsite with the possibility of moving to remote or hybrid role after the initial set up if objectives continue to be met. Though unlikely, the entire team may be called on to participate in packing and moving boxes should there be a need. We anticipate this serving approximately 95% .

The successful candidate will be a goal-oriented team player who can cultivate productive working relationships, someone who is open to feedback and understands that much of this work will be reliant on flexible, iterative processes as the Healthy Opportunities Pilot and HSO program(s) unfold at the Food Hub, partner agencies, and across the state. Clear and open communication with LFAC and FFH staff is vital. The successful candidate must be able to work independently and confidently within the structure of the role outlined by the HSO Supervisor (with guidelines/expectations set by the state for the Healthy Opportunities Pilot), and through guidance and support from FFH / McDowell LFAC Staff.

Reporting:

The HSO Logistics Support Assistant will work in cooperation with McDowell Local Food Advisory (LFAC) under the daily operations of Foothills Food Hub with regards to the Healthy Opportunities Pilot initiative.

Compensation:

The expected salary for this position is $20/hr, 20-30 hours a week.

Sick leave - 5 days

All major holidays are also paid

Candidate Process, Opening:

Eligible Candidates will be contacted for fast-track interviews and onboarding to be expected within the first week.

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 20-30 hour week
• Day shift
• Monday to Friday

· Work Location: 263 Barnes, Rd Marion, NC: Reliably commute initially – Remote or Hybrid is eventually a potential Willingness to travel:

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Marion, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)
• Google Suite: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person