What are the responsibilities and job description for the For Eyes - Optician position at FOR EYES?
WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
GENERAL FUNCTION
The Optician provides quality customer service in the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.
MAJOR DUTIES AND RESPONSIBILITIES
- Conveys a commitment to providing unsurpassed Customer Service
- Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
- Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
- Assists co-workers who have questions or problems; cooperates readily in group efforts.
- Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
- Educates the customer on For Eyes’ guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
- Project a positive attitude toward all company objectives and directives; always demonstrate teamwork, including attendance at staff meetings and other training or company functions as required.
- Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
- Ensures finished eyewear meets optical standards and customer requirements/requests.
- Proficient in Order tracker to support customers getting orders.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
BASIC QUALIFICATIONS
- High School Diploma or equivalent
- ABO Certification
- Optical dispensing experience
- Knowledge of current optical theory and merchandise
- Knowledge of current store merchandise assortment and use of Inventory management systems.
- Strong communicator and listener
- Sales skills – ability to use and carry a IPAD / tablet
- Comfortable with use of technology to engage patients, customers and associates.
PREFERRED QUALIFICATIONS
- Previous customer service and retail experience
GENERAL FUNCTION
The Optician provides quality customer service in the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.
MAJOR DUTIES AND RESPONSIBILITIES
- Conveys a commitment to providing unsurpassed Customer Service
- Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
- Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
- Assists co-workers who have questions or problems; cooperates readily in group efforts.
- Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
- Educates the customer on For Eyes’ guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
- Project a positive attitude toward all company objectives and directives; always demonstrate teamwork, including attendance at staff meetings and other training or company functions as required.
- Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
- Ensures finished eyewear meets optical standards and customer requirements/requests.
- Proficient in Order tracker to support customers getting orders.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
BASIC QUALIFICATIONS
- High School Diploma or equivalent
- ABO Certification
- Optical dispensing experience
- Knowledge of current optical theory and merchandise
- Knowledge of current store merchandise assortment and use of Inventory management systems.
- Strong communicator and listener
- Sales skills – ability to use and carry a IPAD / tablet
- Comfortable with use of technology to engage patients, customers and associates.
PREFERRED QUALIFICATIONS
- Previous customer service and retail experience
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