HEALTH AND EDUCATION TEAM MANAGER

Main purpose of job:

The British Defence Staff in the United States (BDSUS) has an exciting opportunity for a dynamic person to join the United States Support Group (USSG) as the Healthcare and Education Team Manager located in the British Embassy in Washington DC. This opportunity is a rewarding role which supports and further develops the special relationship between the UK and the US.

The USSG Support Team delivers support across the USA network for British Defence Staff civilian and Service personnel (ca 800 people posted across the USA). We are looking for a highly motivated individual who has a real passion for service delivery and an ability to communicate compassionately and clearly with clients. The successful applicant will manage the BDSUS Healthcare and Education team to advise, administer and authorise medical, dental and education needs amongst our UK overseas community, including their families. They will also provide detailed advice to BDSUS senior staff on matters of individual cases, issues and risks on educational and medical support. Whilst experience in an associated sector would be advantageous, it is not essential; applications from candidates with good management experience are also welcomed. Attention to detail, a positive attitude and strong teamwork ethics will be paramount.

The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave and insurance packages. It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible. In this role you would be working in a diverse international environment to support UK armed forces personnel and their civilian counterparts across the US. This is made up of staff with a rich and diverse background, skill sets, and experiences.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

• A track record of working in health care or education administration.

• A proven track record of managing staff.

• Strong interpersonal skills, including the ability to be professional, confident, courteous, and deal with interlocutors at senior level.

• Excellent organisational skills with the ability to multi-task and strong problem solving skills.

• Excellent customer service skills, with proven ability to take responsibility and exercise considerable discretion.

• Knowledge of UK/US health care systems.

• Knowledge of UK/US education system.

• Knowledge of UK schooling processes including higher education opportunities.

• Experience of working with/for HMG and/or the MoD.

Learning and development opportunities:

The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communciating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.). On taking up post you must complete Data Protection and Caldecott principle training which is mandated for this post. You will receive in house training on defence computer systems as required.