Hospitality Associate

JOB SUMMARY:  

This role spends time work in our Retail and Accommodations departments. Support the camp experience for guests through providing excellent customer service through preparation and sales of food and beverage as well as merchandise. Assist in maintaining cleanliness of coffee shop, food venues, and retail shops. Complete Housekeeping duties including cleaning cabins, meeting spaces, restrooms and other areas as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This is a year-round, live-on camp position. The ideal candidate for this position can be described as follows:

• Provide a high level of customer service to all guests
• Cashier: Operate the Point-of-Sale system
• Assist in inventory counts 
• Follow proper cash handling procedures 
• Demonstrate customer service: Smile and say “Hello”, Talk to customers, Ask open-ended questions, Recommend multiple products, Smile and Say “Thank you”
• Maintain a current Food Handlers Card from San Bernardino County (Forest Home will provide all training and pay all fees)
• Uphold all food-handling guidelines as well as high standards of cleanliness & organization at all times
• Perform all job duties with excellence
• Supports and participate in staff spiritual life activities
• Performs other duties as assigned

EDUCATION and/or EXPERIENCE REQUIRED:

• Must be 18 years or older.
• Guest Service experience is a plus.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Uphold and support the Mission, Vision and Core Values of Forest Home.
• Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Ability to hear from God and pray for people.
• Actively supports and participates in the staff spiritual life activities.
• Flexibility and willingness to perform a variety of tasks.
• Signed statement of faith.
• Maintain regular, timely attendance.

• Ability to relate to all types of individuals in a gracious manner.
• Able to work a flexible schedule that includes weekends.
• Ability to live on grounds during conferences.
• A self-starter who is motivated to learn about products and procedures. 
• Excellent customer service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures. 
• Ability to perform high quality, detailed work.
• Ability to demonstrate proper cash handling skills.
• Good verbal communication skills.
• Ability to perform high quality work and accomplish assigned projects.

• Strong ability to work well in a variety of team environments.
• Servant heart and Christ-like attitude.

SUPERVISORY RESPONSIBILITIES: Position DOES NOT have supervisory responsibilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, and sit. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person.

Reasonable efforts are made to accommodate disabilities. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.

FOREST HOME CORE VALUES

Surrender to Christ (Romans 12:1-2)

• Abide with the Lord daily through study of His Word and prayer
• Surrender to the Lord daily through obedience to His Word
• Worship the Lord with the Forest Home Community
• Commit to grow in your faith through regular attendance at a local church
• Prioritize God, Family, and Work appropriately
• Be prepared to share your testimony with staff or guests

·      Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature

Love (I Corinthians 13)

• Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)
• Be respectful to others
• Demonstrate compassion

Serve (Philippians 2:3-11)

• Give generously to God and others through time, talent and treasure
• Seek to put others’ needs above your own
• Demonstrate humility in both spirit and deed
• Actively look for ways to serve

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27)

• Show loyalty to others, even when they are not present
• Do the right thing, even when others are not present
• Extend trust and seek to believe the best in others
• Ask for forgiveness quickly when necessary
• Be truthful and transparent with others

Strive for Excellence (Colossians 3:23-24)

• Demonstrate accountability with time and resources
• Request and receive training
• Desire to improve, and challenge others to do the same
• Commit to exceeding guest expectations
• Refuse mediocrity

Engage in Community (I Thessalonians 5:11-13)

• Seek first to understand before being understood
• Communicate clearly, empathetically and respectfully
• Work through conflict Biblically (Matthew 18-15-17)
• Participate in intentional and purposeful community activities
• Partner with teammates for the goal of unity and team effectiveness
• Play and appreciate “campy” fun
• Faithfully pray for one another

Innovate (Ephesians 3:20-21)

• Dream Big
• Proactively seek solutions
• Think outside the box
• Dream, plan and execute new ideas
• Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)