Manager of Operations ( Co Manager)

• Actively participates in store walkthroughs with General Brand Manager and District leadership to ensure the consistency and quality of service and operational execution

• Helps set the tone and standards that drive customer satisfaction that will lead the business to be recognizable within the market

• Reinforces customer service values by coaching leads and brand ambassadors

• Trains and develops teams through the Company’s Customer FIRST training model

• Works with General Brand Manager and other members of management to create processes or programs in store that will drive sales and bottom-line profitability.

• Drives results through creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience with the company for both the customer and the employees

• Communicates regularly with management team regarding all aspects of sales, payroll deliverables, customer feedback and lead/brand ambassador performance

• Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes

• Manages hiring goals and payroll planning and forecasting against key targets

• Effectively partners and builds productive working relationships with supervisor, peers, leads, and brand ambassadors

• Assists with talent selection, training, coaching, engagement and retention for all store employees

• Partners with merchandising leaders to ensure execution of markdowns/signage/marketing align with merchandise placement

• Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting

• Leads overall store earnings by driving top line sales and managing controllable contribution.

• Assists in addressing performance by initiating and administering action plans for leads and brand ambassadors

• Spends at least 60% of the shift performing Leader on Duty tasks
• Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.
• Must be at least 18 years old with a high school diploma or equivalent.
• Must have at least 2 to 3 years of retail experience with prior supervisory or management experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)
• Retail management: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location