What are the responsibilities and job description for the Retail Associate position at Forever 21?
Job Requirements
Deliverables:
- Consistently creates a welcoming environment and experience for the customer by always maintaining a customer first mentality
- Quickly responds to customer inquiries and needs
- Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service
- Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking)
- Adaptable to a fast-paced environment and capable of managing multiple tasks at once
- Understands and uses basic selling skills to engage with customer and provide knowledge of the brand
- Ensures great customer service by assisting in location, availability and selection of merchandise
- Introduces customer to loyalty and maintain daily credit card application goals
- Maintains store selling floor, fitting rooms, visual displays, presentation and conditions
- Assists in daily store recovery, before, during or after store opening hours
- Promotes current sales and promotions to customers, including pricing of merchandise
- Adheres to company policies, procedures, and loss prevention practices
- Shares feedback and ideas with management that will help improve the processes in the store
- Completes sales transactions and maintain proper accountability at registers
- Processes merchandise returns and exchanges courteously and under company guidelines
- Supports all management, visuals, and sales team at all times. Provides support in all cross functional departments, including but not limited to, store maintenance
*Hiring now starts at 16 years old!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: One location
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