What are the responsibilities and job description for the .Net Application Support Lead position at Forhyre?
We are looking for a .Net Application Support Lead to provide enterprise-level assistance to our customers.
Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
- Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications
- Lead high priority incident resolution, enhancements and development activities
- Customer reporting and backlog prioritization
- Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
- Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.
- Coordination/Support for Release Management & Deployments.
- Support the ongoing effort to baseline current Asset database and CMDB
- Prepare Application Know-how documentation wherever applicable.
- Adhere to customer’s IT Support processes and Security policies
Requirements
- 10 years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies
- Familiar with Agile & Waterfall SDLC.
- Understanding of ITIL v4 Service Lifecycle.
- Familiar with ServiceNow & JIRA
- Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)
- Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.
- Good communication skills, both written and verbal.
- Good analysis skills in order to aid in trouble-shooting and problem-solving.
- Good to Have
- Experience working on Angular
- Prior experience with Service Transition.
- Well-versed with Onsite-Offshore execution model.
- Ability to understand business requirements/impacts in a highly technical environment
- High attention to details and service minded approach.
- Willing to learn new technologies on the job & cross-skill across similar technologies.
Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Salary : $80,000 - $110,000
