Hotel Catering Sales Coordinator

Fort Pontchartrain a Wyndham Hotel
Detroit, MI Full Time
POSTED ON 4/24/2024
Essential Duties & Responsibilities:
  • Prepare Banquet Event Orders (BEO'S) as per client needs (Catering Only) and communicate specific needs, contracted/agreed-upon details, and pricing for the meeting, event, or program.
  • Promptly follow up on all customer calls and requests in an efficient and expedient manner Type all correspondence pertaining to the department.
  • Maintain accurate event details, guaranteed guest counts, billing information, tax-exempt status, and verification of payment in company software systems.
  • Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure.
  • Maintain the Posting Master (PM) account ledger by keeping track of all open PM accounts.
  • Assist the Catering Sales Manager with tastings and site visits.
  • Maintaining various virtual filing systems, including vendor information for each function.
  • Develop weekly and monthly reports.
  • Willingness to work in a team environment toward the common goal.
  • Performs other duties as assigned by the Director of Sales.
Basic Qualifications & Skills:
  • Must have a high-school diploma or equivalent.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Strong communication and presentation skills, both verbal and written.
  • High work ethic and self-initiative.
  • Someone who enjoys working as and being part of a team that provides great experiences for our guests.
Preferred Qualifications & Traits:
  • Previous Food and Beverage experience.
  • OPERA system experience.
  • Previous hospitality experience.
  • Significant customer service experience.
  • Strong problem-solving and organizational skills.
  • Attention to detail and ability to exceed quality standards.
  • Enthusiastic and positive energy.
  • Multi-tasking ability.

Salary.com Estimation for Hotel Catering Sales Coordinator in Detroit, MI
$37,815 to $53,816
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