Technical Support Representative I

Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

• Investigates, evaluates, and negotiates service contract claims to our contractual liability. Effects settlement within prescribed limits and submits recommendations to supervisor on cases exceeding personal settlement authority. Deliver professional service to both the dealer’s personnel and the agreement holder in the adjudication of claims. To raise awareness to management when a grey area issue is discovered that affects the customer and or dealer
• Take incoming initial claim calls and determine coverage for the loss.  This will include reviewing contract language, interpreting shop diagnoses and estimates, and determine the need for inspections. 
• Once coverage is determined, communicate results to the customer whether approved or declined and next steps.
• If a covered occurrence, obtain and document estimate of repair in order to issue payment
• Review shop estimate for accuracy of labor and parts pricing
• Negotiate scope and pricing with repair facilities
• Provide excellent customer service
• Assist in making call SLA

Qualifications

• 2 plus years of experience repairing as vehicle technician and /or service department. 
• High School Diploma or equivalency required.
• Mechanical aptitude
• Negotiation skills
• Excellent customer service
• Strong verbal and written communication skills
• Ability to multi-task
• Proficient in MS Office (Word, Excel, Outlook)
• Must be a Team Player
• Strong Documentation Skills
• Contract interpretation

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.