Salary Job Openings

Insurance Customer Service Reprentative

Forth Insurance
Shreveport, LA Full Time
POSTED ON 4/8/2024
Summary 
Assists Commercial and/or Personal clients with their insurance needs by performing the following duties.

Duties and Responsibilities:
  • Communicates effectively with customers, company representatives, and fellow employees. 
  • Responds to customer requests in a timely and efficient manner.
  • Reviews and updates customers insurance coverage.
  • Issues Certificates of Insurance and other policy forms. 
  • Coordinates and processes endorsements, audits, and any other policy related functions.
  • Works closely with the Marketing Department during all aspects of the renewal Process.
  • Works closely with Producer(s) on overall account management.

Supervisory Responsibilities                                                       
This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal Skills/Customer Service - Maintains confidentiality; Manages difficult and/or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.

Teamwork – Must be able to balance team and individual responsibilities; Be goal and task oriented; Be willing to contribute to building a positive workplace atmosphere; Willing to put the success of the team above own interest. 

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure, Treats others with respect and consideration regardless of their status or position. 

Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.

Adaptability - Adapts to changes in the work environment; Manages competing demands.

Attendance/Punctuality and Dependability - Is consistently at work and is on time; Ensures work responsibilities are covered when absent; Follows instructions, responds well to management direction.

Qualifications: 
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
  • The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                                     
  • High school diploma or general education degree (GED).
  • Three to five years insurance industry experience with Property and Casualty Insurance License.

Computer Skills                                                               
To perform this job successfully, an individual should have knowledge of computer applications such as the Internet, Outlook, Microsoft Word and Microsoft Excel.  Ability to use basic office machines.

Customer Service Skills    
  • Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor.  
  • Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bancorp.

Physical Demands
  • While performing the duties of this Job, the employee is regularly required to talk or hear. 
  • The employee is frequently required to stand; walk and sit. 
  • The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment
The noise level in the work environment is usually quiet.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.  Origin Bancorp or its subsidiaries (the Company) shall, in their discretion, modify or adjust the position to meet the Company’s changing needs.  This job description is not a contract and may be adjusted as deemed appropriate in the Company’s sole discretion.

Salary.com Estimation for Insurance Customer Service Reprentative in Shreveport, LA
$54,218 to $68,076
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