Business Systems Development Manager

The Development Manager is a hands-on role responsible for leading multiple development teams and overseeing the roadmap development, end-to-end design, implementation, deployment, maintenance, and backlog management for the Fortra D365 Sales platform and associated applications. Working in an Agile environment, this role will bring exceptional technical skills, people leadership and expert CRM industry standard experience to lead the modernization of our sales platform.

WHAT YOU'LL DO

• Lead efforts to consolidate multiple CRM systems into a unified Dynamics 365 platform
• Manage integration teams focused on seamless data flow and system cohesion
• Evolve DevOps capability and Implement CI/CD pipelines, emphasizing maximum automation to streamline development and deployment processes
• Advocate and implement a "code last" strategy, prioritizing configuration over custom code
• Work towards reducing custom code dependencies and ensuring a scalable D365 environment
• Collaborate closely with cross-functional teams, including Product Owners, Business Analysts, and business owners to recommend and champion industry standard solutions
• Embrace Agile methodologies to enhance flexibility and responsiveness to changing requirements
• Demonstrate excellent knowledge of CRM Sales industry standards
• Stay current with industry trends and best practices, contributing to continuous improvement
• Effectively communicate in English, both in writing and verbally, ensuring clear understanding among team members and stakeholders.
• Other duties as assigned

QUALIFICATIONS

• Proven experience managing CRM development teams
• Strong working knowledge of D365 suite (Sales and ERP)
• Proficiency in programming languages (e.g., C# .NET, JavaScript, HTML) and experience with D365 development tools
• Ability to lead large, complex initiatives and influence functional leaders in a fast-paced environment to support superior business growth
• Expertise in a "code last" approach and minimizing custom code
• Strong understanding of D365 workflows, custom workflow activities, web resources, and plugins
• Proficiency in Agile methodologies and collaboration with cross-functional teams
• Experience with the Power Platform (Power Apps, Power Automate, and Power BI) is a plus
• Excellent written and verbal communication skills in English