Contact center specialist

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.

With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Medical Contact Center Associate

Rotating shift to cover from 8 : 00 AM ET to 9 : 00 PM ET

Remote position in the US #LI-REMOTE

Main Responsibilities :

• To respond to medical information queries / product quality complaints / general queries that may be received over the telephone call, email, fax etc.
• Execute drug safety data management processes a combination of call intake, call dialogue documentation, peer review, case follow-up.
• Perform and support different activities as assigned tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• Assume responsibility for quality of data processed

Minimum Requirements :

• BS / BA 1 to 2 yr of safety experience
• Degree preferred to be in one or more of the following disciplines : Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
• Safety experience includes actual experience processing AE / SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
• Prior call center experience required.
• Spanish speaking a plus.

Pay Range : $70,000 - $80,0000 USD

Benefits : All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees / certifications, as well as internal equity and market data.

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.

Last updated : 2024-03-09